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The Value Acceleration pillar of ITSM Product Management Team recently conducted a Launch and Learn series. The Launch and Learn is a series of calls hosted by the ITSM Product Management Team where in each session we focused on a different product w...

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Create a Change Approval Definition Modify the existing change approval policy, Normal Change Policy

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The Reporting API is used to retrieve the details of the reports using Get HTTP Method. URL Format: Default URL /api/now/reporting Version URL /api/now/v1/reporting Parameters: Parameter Description sysparm_contains Title of the reports s...

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Hello ServiceNow Ninjas, Many times we have seen huge ServiceNow URLs. You can keep on traversing, but it never ends. Check out the below question in the ServiceNow community. URL becomes too long(beyond 10,000 characters) and gives HTTP error 400 So...

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Welcome to the Digital Portfolio Management (DPM) Community series! Get answers to some of the most frequently asked questions about DPM below: Here’s what the covered: OverviewPortfoliosKPI GroupsWorkspaceIntegrations Overview Digital Portfoli...

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https://youtube.com/live/LYEX\_tuGwIM?feature=share @Ankur Bawiskar

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In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we...

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Your Service Catalog drives self-service capability by giving your users everything needed to request products or services and receive streamlined request fulfillment - all from a user-friendly interface. As a new administrator, you may ask, "What is...

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https://quizlet.com/280777053/servicenow-itsm-certification-exam-2018-flash-cards/ https://quizlet.com/283949555/servicenow-itsm-implementation-certification-exam-march-2018-flash-cards/ https://quizlet.com/288200386/servicenow-itsm-implementation-...

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When implementing Change Management you're always going to need to calculate Lead Time for a Change to be implemented. Lead Time means how much time (in terms of days) are in advance before a Change can be implemented. Key factors are Planned Start D...

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The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...

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ITSM Adoption Posture Maturity Model Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline. It helps assess the current effectiveness of a discipline and supports figuring out what capabi...

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For the Tokyo release, you can leverage Language Detection and Dynamic Translation for ITSM Virtual Agent. This will increase support for global organizations utilizing the Virtual Agent to deflect incidents and enhance self-service. Learn more by...

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Plugins are software components that provide specific features and functionalities within a ServiceNow instance.All the necessary basic plugins are always activated in instance even in our Personal Developer Instance. if you find any additional plugi...

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Hello, After hearing the same requirement from multiple customers :), I've finally decided to develop it and share it in case it helps. Under the link below, a small update set when installed, it adds a related list in the change request form to disp...

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We have seen some requirements on re-ordering the UI actions Present in the SOW . Let's learn how to meet the expectionations, for this Article am going to use Indident Record, but the configurations remains the same for all the records ( Change,Requ...

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This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...

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Description Starting in the Utah Digital Portfolio Management (DPM) version 4.2.4, the Needs attention content of DPM is configurable, allowing the admin to choose the types of records that users should be paying attention to. Examples include incid...

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Try the scenarios given below to improve your ServiceNow development skills : SECTION 1 Business Rules Assignment # 1 - Create a table called 'incident_temp' with below two fields Incident Number Short Description- Create a business rule, t...

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Description: As of right now, ServiceNow doesn't have a native way to add input masking to service catalog variables without having to wait for onChange script to execute. For us to set this up, we're going to leverage an external javascript librar...

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