Join us for TechNow Thursday: meet the San Diego release platform features, and learn all about the new features that make building on the ServiceNow platform easier than ever.

Originally aired: February 3, 2022 8:00 AM PT

• Registration
• 00:00 Welcome/introductions
• 03:36 Announcements
• 05:33 App Engine
• 11:02 UI Builder
• 13:48 Development and Configuration
• 22:22 Mobile
• 23:24 Workflows and Integrations
• 34:35 Security
• 36:24 Other cool stuff
• 37:53 Next Experience
• 47:51 Poll
• 51:40 Next actions and Resources
• 52:41 Q & A

Links Mentioned

Featured Experts

Chuck Tomasi is a Sr. Developer Advocate for ServiceNow. He is a computer science major with over 35 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, makes appearances on Live Coding Happy Hour, created dozens of fit for purpose custom applications, and co-hosts the ServiceNow series "TechNow".

Jeremy Duncan is a Platform Architect on the Workflow Design Studio team at ServiceNow. Jeremy is an Enterprise Architect with over 16 years of IT and Service Management experience. His experience and certifications span across retail and manufacturing with focuses on hardware, software, and information security specialties and is a ServiceNow Certified Master Architect. He has done many implementations in both the Enterprise Federal and Commercial spaces since 2011 and brings a breadth of platform knowledge that aids him in sound architectural decisions. He achieved his B.B.A. at MTSU and majored in Information Systems. He spends his free time fighting crime as a volunteer certified police officer in North Nashville since 2012 and enjoys family time, camping, with his wife and kids!

Questions and Answers

I might as well ask now... when can we put San Diego on a PDI?

It became available shortly after the webinar on Feb 3.

We are apart of the Early Adopters Program with SN, we generally begin our upgrade mid-Feb, when will the early adopters release be available. Currently, we only see that the RTP release is available.

Early access became available shortly after the webinar on Feb 3.

Is there any improvements to the Survey engine and Virtual Agent?

I don't know. I didn't have a chance to check those out this time around. I recommend checking the San Diego release notes on the docs site. https://docs.servicenow.com

Will show xml be in Next Experience UI

Yes, the form, list, and context menus haven't changed in San Diego's implementation of Next Experience on the standard lists and forms.

Is there still a spot for the update set and app scope picker on the top bar?

That has been a very common request. If it hasn't already been asked in the idea portal, feel free to add it. https://community.servicenow.com/community?id=ideas\_list&sysparm\_module\_id=enhancement\_requests

Does ATF allow to store the ticket created and use it in subsequent steps like look-up on portal etc.

Short answer - yes.

Do you still prefer update sets or application repo?

I'm all-in on the app repo. The only thing I use update sets for is if I need to share an app with someone externally, and even them I'll likely give them a GitHub link they can clone instead.

on flow designer when we will get an option to resume a flow from an error instead of re-running the flow from start ?

Sounds like a great use case for a try/catch section. I invite you to look at that new in San Diego.

How much customization can we do compare to service portal configuration and custom development?

I'm not sure I understand your question. If you can rephrase (and perhaps include pictures) in the comments below, we may be able to provide you with a better answer.

Good morning chaps - whats the system property to turn on the 'next' experience for upgraded instances?

Set the property glide.ui.polaris.experience to true

Love both features in AtF. Great additions

Agreed! Thanks for the feedback!

What would you recommend for older applications not using app engine as the development tool? As some are using workflow editor and not flow designer.

Hi Mary! Studio Dev we'd recommend. AES is not required to modify/build apps. You can still use things like Flow Designer and Integration hub without AES.

How does this work when we have multiple developers working on same App. Can we control what we want to publish via App repo or not.

This is a question that happens quite a bit. You have to choose when you're building an app, but there are reasons to still use update sets, but i'd try to use them only on an as-needed basis. For instance, you need to change SN OOB Scoped Apps....Update

Do we have anything for version controlling in flow?

Aside from using Source Control within Studio, I haven't heard of anything at this point. Sounds like a great suggestion for the idea portal (at the top of this page.)

IS RPA something we install in the OS or it only runs inside Servicenow?

RPA will be installed on a Windows Server.

Will a link to this TechNow presentation be made available for participants following this session?

Yes. You can find it at https://devlink.sn/tn93blog, but if you clicked through your email link, you're already there.

Has ATF commands also been updated with new menus, i.e. application navigator commands

Not yet. It's on the roadmap.

Why is the Convert to App repo UI action visible on DEV instances? Is there any use case scenario for it there?

No use case that I can think of. I suspect it's available only because the author doesn't know which of your subprod instances is dev vs. test.

Glad to see ".list" works in the Next UI. Is the same true of LIST, form, FORM, config, CONFIG, filter and FILTER?

it looks very nice! Does this NEXT is replacing the ServiceNow platform for all users?

It's a refresh for the standard lists and forms and moving more towards the workspace experience. Anyone who is using the left navigation menu today would be affected if you turned it on.

Can the update set picker be pinned in the header?

Not at this time. It is a common request and if it hasn't already been put in the idea portal (at the top of this page) I recommend you start a new thread to get it in and tell your friends to upvote it.

The next platform uses Angular?

No, Angular is deprecated. While we will continue to support Angular Portals for enterprise use, we are moving to Next Experience to build portals and workspaces in UIB.

Hi, are global UI scripts supported in Next experience?

Since the basic structure of the classic lists and forms hasn't changed, UI scripts still work there. Regarding workspaces, the answer is no.

San Diego Documentation link is not working.

It went live later in the day on Feb 3, 2022 (US time.)

What's new in ITOM Service Mapping, Discovery, Event Management etc. ?

Sorry, I can't help you with that one. It's outside the scope of this webinar. I only have enough time to focus on the App Engine, Automation Engine, and Platform features in San Diego. Keep an eye on the community and other announcements for upcoming webinars/presentations on our other products.

For Catalog Order Guide Sequencing is it possible to take the output of the first request and put them in the following requests? For example, create an account and then set the Requested for with that account for the following requests?

Great question. It goes beyond my understanding of Process Automation Designer at this point. I would think if you record the results back to the RITM (e.g. the account created) that other records in the process can act on it. I recommend using a PDI and do some testing then share what you find with the community.

Will we start to see more dynamic stages to accurately represent what path the flow takes?

I haven't heard. I love the idea. I suggest putting that in the Idea Portal (see the top of the page on the community.)

Do we have to migrate users to this new interface? How long will we be able to remain on the existing desktop interface? We have a TON of users we'd have to train...

With an upgrade, you will be able to stay on UI16 for quite a while. There's no 'forced' upgrade, but at some point we may stop supporting UI16 and providing fixes. Fortunately if you activate it now, the transition is actually pretty incremental.

Does the new UI support mouse column resizing?

Workspaces do, but the standard lists do not.

Show Matching/filter out are still available in the list? Group By is still available on field in the list?

Yes, all those things are still available right where you expect.

Are app engine apps editable in studio and vice versa?

Yes as long as they were started in App Engine Studio. Not all apps created in Studio can be modified in AES. You need to run a "conversion" to make them available in AES.

Do we have any cool updates for virtual agent

-- ALURU VISVA SAI SRIKANTH

Unfortunately I didn't have time to research that topic. I suspect the Virtual Agent Academy will be coming out with content soon on the community YouTube channel. Watch for announcements in the community.

When are update sets completely going away?

I haven't heard a plan to completely shut them off. They are still an underlying technology in managing things like stashes. We're just coming out with betters ways to manage updates between instances so eventually it would be like a horse and buggy - sure you can still get one, but it's not going to be as effective as driving a car, flying in a plane, and so on.

I am REALLY interested in the Robot thing. RPA. Is that a new licensing? Subscription we have to sign up for? or is it being folded into Integration Hub?

Hi Charlie. RPA Hub is part of the Automation Engine licensing. Work with your account team for more info on pricing and licensing. Thanks.

Agent workspace, any significant changes here?, also what about Virtual Agent and associated NLU

Unfortunately I didn't have the time to research those.

Question regarding the Retry Policy, which you just showed. Normally the REST Message step can be associated to HTTP Default Retry Policy which has retry times. What is the difference with that?

Great question. I realized I wasn't very clear. Here's the notes from what I got when the product team presented it. It appears it supported the "Retry-After" headers, which was not previously available. New retry policy strategy that honors "Retry-After" header in HTTP response for SOAP and REST steps New system property that controls the max time a retry policy can take Retry-After header may occur if the service is unavailable or throttled Not supported for Data Stream actions or non-SOAP/REST steps Use the "Honor Retry-After Header" when configuring a retry policy Retry Info section added to the ops view/execution details (only if a retry policy is defined)

for next experience, you mentioned a system property. once enabled, is it enabled for all users or will a user opt into it once it is enabled.

Like other system properties, once it's on, it's on. Users cannot opt out directly (without the aid of an admin modifying their user preference.)

Will the new UI handle the records that are hidden due to security better? for example cases that are filtered because of COE rules.

It certainly seems to. I impersonated Abel Tuter and went to incident.list and only saw 8 records, no warnings/errors (and I know there's more).

will favorites have an ability to modify the name and icon?

Yes. This was possible before (pencil at the bottom of the favorites list in UI16), it's now near the top of the menu and the UI is MUCH better.)

what about agent workspace ? custom ui develompent?

I'm not clear what the question is here. If you can elaborate in the comments, I can try to get you an answer.

So - in Flow designer, the flow variables have names linked to the step that created the variable.

I'm not sure I caught the question on that statement. Can you rephrase in the comments below?

what is the URL to San Diego docs

https://docs.servicenow.com. It went live later in the day on Feb 3, 2022 (US time)

Will RPA Hub usage require Integration Hub Enterprise?

At this time I'm not clear on the licensing between RPA Hub, Integration Hub, and the overarching Automation Engine licensing. Check with your account team for full details.

Does list finally sort visible records to the fromt (based on ACLs, users sees hint the records are moved because of security restrictions to see more records than on page 2, 3 4 ..)?

With the new UI, that security constraints message is no longer and issue.

Will Next Experience still support the custom UI Pages we've created for the Native UI? Who's the audience for this UI - requesters, agents, admins?

A1: Yes, for the standard lists and forms, UI pages and UI macros are supported. A2: The audience is anyone who currently uses UI16 for standard lists and forms.

When will the release notes be available? I do not see them currently.

They became available shortly after the webinar on Feb 3.

any new features/capabilities for automating localization in san diego?

Hey Mike! Great question! I'm not seeing any enhancements in San Diego for localization automation (officially), however am seeing some conversation about Bulk Translation support for Localization Framework to come. Not sure on release date, but seeing work being done. Keep in mind that, in Quebec, this spoke was introduced: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/localization-framework/concept/xtm-spoke.html | NOTE: Would require a subscription with an external service. If you have any cool ideas, i'd recommend you submit them via our Idea portal to hopefully gain traction. I'd also recommend checking out our store to see if a partner has come up with a solution as well: https://store.servicenow.com/sn\_appstore\_store.do#!/store/search?listingtype=allintegrations%253Bancillary\_app%253Bcertified\_apps%253Bcontent%253Bindustry\_solution%253Boem%253Butility%253Btemplate&q=localization

Are there any sessions on ITSM, ITAM and ITOM changes with San Diego release?

Yes. Look for more webinars coming up in the community and on our corp ServiceNow YouTube channel.

is there a beginning of Service Portal integration with Now Experience or a kind of UI Builder to create a web components from scratch and store it in a Service Portal page?

Service Portal and Next Experience are two completely different (and incompatible) technologies. Outside of using iframes (which is often frowned upon), there's no integration.

Was there a system property to see the flow diagrammer?

Not a system property, it's a plugin that gets activated called "Flow Diagramming".

Docs do not have SanDiego up yet!!

It went live later in the day on Feb 3, 2022 (US time)

Can I put company theme in Next experience?

Eager to see the release notes for SD...any eta? Thanks for all the hard work!

Release notes and San Diego docs were made available shortly after we aired this live. You can find them at https://docs.servicenow.com

When this recorder will be available

If you are reading this, the recording is available on the community at https://devlink.sn/tn93blog

This new UI, does it require more computer resoucres? I mean, is it faster than previous UI or it will eat up more memory

I haven't seen any evidence to suggest that it's slower/faster or more/less memory than the old UI. It's still pretty new (to me at least) so more testing is required. Please let us know if you discover otherwise.

How do I enable Next Experience on my upgraded SAN DIEGO instance?

Ensure the property glide.ui.polaris.experience is set to true.

Does the next experience need to have all code with a UI type of Mobile/Service Portal ?

I'm not sure I understand the question. Can you clarify in the comments below or start a new thread on the community asking the wider audience? Thanks.

How many new Now Components are available in the San Diego UI Builder release ?

Short answer - I haven't counted. You can find them all here if you want to count them. https://developer.servicenow.com/dev.do#!/reference/now-experience/components?releases\[\]=sandiego&availability\[\]=Available&query=&order\_by=nameAsc&limit=120&offset=0&categories\[\]=uib\_component&categories\[\]=uib\_macroponent-component&categories\[\]=uib\_facades

version control is only available via Studio for scoped apps... right?

Not so. As of Quebec, you can manage any app with source control in Studio.

Under what edition of Integration Hub will RPA Hub be available? Standard, Professional...

Not sure. That's a great question for your account team.

I am new to ServiceNow beyond a regular user. Is there integration with Azure DevOps?

Short answer, yes. We have several Integration Hub spokes available on our store.

Is there any option in San Diego to re-trigger any existing workflows that are stuck from that stage and not from start

Check the Workflow script API. I seem to recall something that would let you "kick" the workflow back into action, but it's literally been years since I worked the old workflows.

Can we borrow Service Now templates as a starting point?

If you're talking about Flow templates, then yes, you can use any flow as a template. If you are referring to app templates, we provide several in AES ready to go. If I have misunderstood, please clarify in the comments below. Thank you.

What is that intro song I need it for my work playlist lol

It's an edited version of a stock clip in GarageBand (Mac).

Do you have a "best estimate" for General Availability for SD release

Currently, the release date for San Diego GA is March 23, 2022.

Hi Guys! The San Diego link documentation doen

It went live later in the day on Feb 3, 2022 (US time.)

RE Citizen Enablement - how do we restrict various components in AES? We don't want to allow them access to all of the capabilities such as portal development, mobile apps, etc.

Take a look at Delegated Developer privileges. You can do that with the collaboration features in AES which are using delegate dev functions.

ATF is a licensed product or available to all?

ATF is available to all.

Is it easy way we could convert our existing workflow & get it onboarded onto Flow Designer for future enhancements or updates

There is no plan to make a workflow to flow migration tool. It has been attempted in the past, but decided against because of the complexity involved with the two different data models, options available, and so on.

Can the Workspaces button be hidden if you haven't configured any workspaces for users yet?

Yes. If there are multiple workspaces, you get a Workspaces menu with the list of available workspaces. If one is available, then there's no dropdown, only the single WS available on the menu bar. If no WS are available, there's no menu option displayed.

Is it possible to have Application Scope/Update Set picker visible without having to click on button? It's possible in old UI to show them in top frame

I haven't seen a way with the standard OOB features at this point. I've heard this request several times already. Check the idea portal and upvote it!

What is the plan to move existing Service Portal functionality to the Next Experience / UI builder?

Hi John! We are sticking with Angular Portal for enterprise portals. UIB/NowUX portals are to be internal use for now. One big thing we need to support is reactive browser views of UIB portals before we'd consider it prime-time for enterprise portals.

is the app repo an additional license? or is oob?

OOB, platform feature.

is the atuomatic software request integrated with SAM Pro and HAM Pro for licensing checks?

Great question. Unfortunately I'm not familiar enough with SAM and HAM to answer the question. It's one of those cases where you need to talk to your account team for more information.

Is RPA Hub a licensed product? Does it require any additional agents installation in Customer network?

It is a licensed product.

Next Experience: are you going to update the documentation properly? Some things don't work when sticking to the docs, there is still a lot of investigation nowadays... Thanks

Thanks for the comment. If you see something inaccurate with the docs, use the Feedback (thumbs up/thumbs down) at the bottom of the page and fill in details in the modal that appears.

Will this Next experience be like UI17? Can I go back to the previous stalk version, if not liked?

End users cannot as there is no toggle/button in the preferences. Those who know how to go into the User Preferences table can do so if they like.

is workflow still supported in San Diego or everything is moved onto flow designer?

Workflow Editor isn't going away. We encourage using Flow Designer when possible, but understand there are needs for Workflow Editor.

Does the Configuration Template include Mid Server Clusters?

Not at this point. It displays what is available from the list MID Servers > Servers. Sounds like a great suggestion for the idea portal though.

Which RPA tool are we going to use in the RPA Hub? Is it UiPath, AA or Blue Prism?

The desktop designer is our own tool we got through an acquisition with Intellibot. It's well integrated to the instance (e.g. calling Flows, or flows triggering bots) whereas third party tools would not.

With NLQ can you have the result set grouped by more than one column (first one column and then another)?

I haven't seen it, but that doesn't mean it doesn't exist - only that I don't know about it. Sounds like a great question for the community.

Are there key shortcuts to access these menus

Not that I'm aware of. I'm a keyboard shortcut nut also. Sounds like a great suggestion for the idea portal (see the top menu on the community.)

Is the domain picker on MSP filterable as well?

Great question. I haven't seen it yet, but for consistency, I'm going to say yes. :)

is there a way to append requests to an existing order guide?

Requests are not configured as part of an order guide. An order guide lists catalog items, which generate request items. I'm not sure I understand the desired objective. If you can clarify in the comments below, or ask a new question on the community, I'm sure someone can jump in and help.

ITSM Mobile Agent plugin is not available for install in San Diego RTP?

I don't know the specifics for ITSM. I recommend checking with customer support.

When will documentation for San Diego go live?

It went live shortly after our webinar on Feb 3.

Will ServiceNow ever make enhancements to the Test Management 2.0 app? It's severely lacking in the ability to format the test step content and how the steps are presented during a run.

No further development is scheduled on that app as far as I'm aware.

Where is the Next Experience being used? All over the platform, portal, agent workspace?

Next Experience is what is built in UIB (Portal and Workspace) as well as some form view experiences - Agent Workspace is not a part of this framework.

Is openframe available for next experience as well?

Based on what I see in the documentation, it looks like it is. As always, when in doubt, try it on a sub-prod or PDI before upgrading prod.

Does the Next Experience impact Service Portals?

Answered Live Thank you

what about the custom list ui actions, will that also align on right hand side

Yes, all list UI actions are still there (including the ones you built.) Only the list has moved from the bottom of the list to the top of the page.

Is there a plan for the Next Experience to replace the UI16 in the future?

Eventually, UI16 will not be available, but for now you can use either.

Hey Chuck,Where did the update set and application pickers go?

They are under the "globe" icon on the header bar.

Flow Designer for Change Management with recursion?

Hi David, I'd be interested in hearing more about what you are looking for. Since flows and subflows can be called multiple times, I don't see why this would be an issue.

Is there any change on the date formats ? eg. do we have the DD-MMM-YYYY format now (03-FEB-2022)

If you go to the system dictionary entry for sys_user.date_format, you can add a choice to the list and it will render the date in the format you suggested.

Can we get multi-language support for custom scripting in flow designer?

I think I'd have to understand the situation better. There are best practices for writing script so it is multi-language capable (like using gs.getMessage().) If I've misunderstood your question somehow, feel free to elaborate in the comments below.

Can you still get to the list context menu in the same way? Like getting to Configuration --> Business Rules

Yes. The column header menus are still available. They are hidden by default and a "three dot" (aka traffic light) icon appears when you hover over a column header.

Regarding Next Experience - if we have it off globally, can an individual user still turn it on just for themselves?

If you set the system property to false, then no. If you have the system property set to true, and the default user preference (system=true), it can still be turned on per user. Users cannot do that themselves as there it is not exposed in the preferences UI.

Is the plan still that Employee Center will replace Service Portal? And did you just say that Employee Center will be replaced by Workspaces? How does Next Experience fit into all of this?

While I'm no Employee Workflow expert, my understanding was that Employee Center was originally built using Service Portal. The direction is to get it into Next Experience/Workspaces. I don't have any further information, but I'll bet your account team does. ;)

Are there OOTB change management flows in Flow Designer?

Short answer - yes.

When will San Diego be available for PDI?

Yes, it became available shortly after this webinar was aired on Feb 3.

Did UI16 get replace by Next Experience?

For now you can use either, but Next Experience is the direction we're taking for the UI in the future.

Can we say Next Experience is UI17?

Why name something after a year that was 5 years ago? (UI16 came out in 2016). It would make more sense to have called it UI22, but that's not going to happen at this point. Next Experience it is.

Does the Import Hub allow user's profile pictures to be imported into Live Feed Profiles?

Hi Caio, can you please elaborate on this question? I assume you mean Integration Hub, which would be used for external integrations with other systems into ServiceNow.

Are the stage on flow designer can now be translated on multiple language ?

Hi Michael, per the documentation for Workflow Stages, it is supported: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/using-workflows/concept/c\_WorkflowStageSets.html#c\_WorkflowStageSets. Per our Flow Designer Product Manager, stages are not translatable as of San Diego. However, it is on the product roadmap.

Any plans to add nested mutations to the default GQL schema? as in create the parent record and any correlated sub records in one go?

From one of our product managers, It is possible to create your own schema that accepts multiple levels and create the Glide records in your scripted resolver.

will Service Portal technology stay (for ESS/CSS) or will it be replaced by ??? somewhen ??? by Next Experience ??? or UX

Service Portal will remain AngularJS/SCSS technology. The newer experiences like next Experience are based on standard web components.

Has there been any performance indicators for "Next Exp" vs. current? Just thinking back to List V3..

Experience is a wonderful thing. As far as I know (and have encountered), there is no performance penalty with Next Experience. If anything, if feels faster (in workspaces particularly.)

Will ALL agent workspaces automatically be accessible and visible from the Workspaces list in the new UI, or do they need to be added manually?

My understanding is that it only presents workspaces that you have access to.

will forms benefit from better performance?

I haven't heard of any performance talk with the current implementation of classic forms on the initial release of Next Experience. If you are experiencing any issues, you might want to reach out to the community. There could be a number of reasons why your forms are slow (e.g. very long related lists, complex client scripts that need to run, etc.) Take a look at the form performance on a fresh instance and compare as a baseline.

When will the Learn integrations video series be available? The link is not working.

Not sure what happened during the webinar. The link works fine. https://devlink.sn/learn-integrations

Was the Employee Center customized for the demo or will it look like the demo when we upgrade the instance to San Diego?

I'm not familiar enough with Employee Center to speak to that point. The focus of this presentation was on the App Engine, Automation Engine, and Platform updates in San Diego.

Does Workflow Editor have an end of life date?

I haven't heard of one. It's not receiving any more code updates, but there's no plan to remove it from the platform since so many customers have previous investments in it.

What's happening to old OOTB SAM workflows (Procurement process flow- software) ? Is that being changed to Flow designer?

Unfortunately, I don't have any answer for you at this time. My scope of knowledge doesn't extend to SAM. Sounds like a great question for the community, exploring on a PDI, or you can always talk to your account team.

Is there a plan on flow designer for a possibility to go back steps rather than have to rerun the whole?

I don't know of a way to do that today. I'd be interested in your use case where you feel this is a requirement. It may be prudent to consider your flow logic and design accordingly. Perhaps make a subflow that you can call (like a function or a subroutine in coding.)

When does San Diego Release notes come out?

Release notes are available now on the docs site https://docs.servicenow.com

Great information gentlemen. Will you share the recording with us?

The recording is available on this page (embedded near the top) and on the Now Community YouTube page. Thanks.

Was this webinar recorded? I was not able to tune in!

Yes, it's available on the community at https://devlink.sn/tn93blog. If you've clicked through the email to get here, look at the top of the post and you'll see the video embedded.

could please remind how to switch to new UI?

After upgrading to San Diego, ensure the system property glide.ui.polaris.experience is set to true.

Is Employee Center replacing Service Portal?

Currently Employee Center is based on Service Portal technology. We are working to migrate it to Workspaces (Next Experience) technology.

Will the SNUtils still be working on Next experience?

A great question for Arnoud Kooi. I heard he was making updates, but don't know of a release date. Keep you eyes on the SNUtils Twitter feed.

When will the release notes come out?

They were made available shortly after this webinar aired on Feb 3.

Are there new features for Catalog Builder in San Diego?

Unfortunately I didn't have time to explore other features in other domains (ITBM, ITSM, ITOM, CSM, etc.) I recommend checking the release notes.

Are there any plans for an open Q and A with SN developers where we can just ask anything?

We do this periodically for our developer MVPs. Some product managers also appear on various video live streams. That would be topic dependent - for example, it wouldn't be valuable to add a Next Experience question in a webinar on project management. There's also conferences like Knowledge and CreatorCon.

We have used List Collectors in Flow without issue, but this changed in recent updates forcing the use of scripting. How can we make sure these issues do not occur again?

I invite you to reach out to support (https://support.servicenow.com)

Are there keyboard shortcuts that will help us navigate the Next Experience?

There are. You can find them here. https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/navigation/reference/r\_KeyboardShortcuts.html

I checked the link to San Diego Documentation but it is not yet showing San Diego, when might that be available?

It was made available shortly after the webinar on Feb 3.

Is it possible to create Agent workspace for an existing custom application in Sandiego's AES?

Yes it is. Use the "Add" feature under the Experience section.

Hi, did SN change their logo color? in ServiceNow the "O" looks very light-green on e.g. https://www.servicenow.com/

Bas! Great catch, yes! We now have a new color scheme!

Do we have final Release date for Public availabilty?

The most recent date I heard in March 23, 2022.

will there be an recording of this event available?

Yes! Check out https://community.servicenow.com/community?id=community\_blog&sys\_id=4d6eaeaddbd0dbc01dcaf3231f961964

Can PAD be used if we have some customization in place with backend table used for Cataloge task creation?

Hi Rajat, yes you can.

Will stages be available inside For Each Record actions?

I just tried this and it appears that it's not available at this time. I'd love to hear the use case. Typically For Each loops iterate rather quickly.

Does Flow Diagramming print well? Or would we just take a screenshot and print that? Some of our flows are quite large, so I'm guessing a screenshot might not be that usable

Currently I don't see a print feature. it would be roughly equivalent to a screenshot anyway, so you are right - if a flow was too complex, it wouldn't be all that useful. You'd be better of viewing it on screen where can zoom in/out.

Slide 38. is that only used for custom apps? can update sets be tracked via a code repo when it's not in a custom app?

Source control and app repo is available to all apps and config changes starting with Quebec release (Q1/2021)

Do you know when will workflow be deprecated? And is there going to be a feature that will help those customer still using workflow to migrate over to Flow? i.e. Change Mgt Workflows.

Hey Omar, there is not a date set for deprecating workflow editor at this time. Still reasons to use it for some customers.

Hi, is there going to be another TechNow Session on San Diego SecOps?

Hi there! We will only be doing TechNow for major releases going forward, but keep an eye out in the community and social networking for Security related webinars!

Is next experience is a homepage?

Next Experience is a UI framework. https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/get-started/servicenow-overview/concept/next-experience-landing-page.html

Can the Application Set and scope pickers be docked to the top? I find it very important to see where I am without additional clicks.

This has been a very common comment. I don't see it in the idea portal yet, so if you still don't see it by the time you read this, create a new idea (or upvote the existing one if it's already there.)

Do the lists still support the "update multiple" by holding down the CTRL key?

Yes. The same multi-edit capabilities are available through the refreshed UI.

For someone looking to redo or refresh their portal experience, what would ServiceNow recommend: Angular based Portals or UIB portal

For Enterprise: Angular For internal apps: NowUX (UIB) - We're working on UIB Portals to be more end-user focused. One big thing that will enable that movement going forward is enabling reactive viewing of UIB built portal pages.

When will the San Diego's Delta certification begins and ends for CSA and CIS?

Deltas are often available about the same time general availability is. Look for them later in March 2022.

Hi Chuck, Jeremy, Thanks for this. Are we touching something from tool today related to order guide sequential fulfillment?

Yes, it was covered in the presentation. If you missed it, you can find it in the video (embedded here) at 17:17

Love San Diego. For customer upgrading from Paris to San Diego it can be Earth to Jupiter - a huge change. What are the pitfalls ? Thanks!!

Yes, you can upgrade past multiple versions. You'll want to go over the release notes for all the versions you'll be skipping because you'll get all that functionality in the process as well.

Was there a replacement for "Rollback" feature from workflow editor in Flow Designer?

No. If you need a rollback in Flow Designer, you should reconsider the design of your flow. Since flows and subflows can be called/triggered multiple times there's really no need. Rollback was more suited for monolithic workflows whereas Flows are much more modular.

Can you resize columns in Next Experience?

Workspaces yes, standard lists, no.

Hi Quick question, can we do activities which we do in audit management module through snow mobile app also.

I'm not familiar with what you are referring to. If you can elaborate (and include some pics) in the comments, I can try to get you an answer.

is next experience compatible with Domain Separation?

As far as I know, yes. It's just a UI refresh. As always check the release notes and try it on a PDI to confirm your suspicions.

If we haven't implemented ATF, should we wait unitl San Diego?

There are quite a few features that might be worth waiting for. I'd pair that question with how long has it been sine you've done an upgrade and what version you're currently on. Sometimes it's good to let your previous upgrade air out for 6 months or so.

Is Flow going to be replacing Workflows in Request Management?

Flows have been available in the Service Catalog for quite a few releases. If you are still constructing legacy workflows for your catalog items, I suggest you investigate how to leverage Flow Designer as part of your strategy.

Would be more useful for selecting a MID app vs a specific MID in the CCA templates?

Configuration templates are modifiable if you like.

Could you use RPA Hub to pull files from a user to attach to records, such as a Change Request?

I'm not sure I understand the use case enough to provide a confirmed answer. In short, if you are doing a repeated task manually, there's a strong possibility that a robot could be created to do it.

Can Next experience be applied only to the workspaces and not on the classic list and forms

We're in the process of applying the Next Experience technology to the entire platform. It's already on workspaces and as you saw in this video, we're working our way through the classic (aka platform) UI.

If we enable the next experience will users have an option to contunue to use UI16 similar to users that are still stuck on UI15?

The option is there, it's not user configurable (e.g. it's not in the preferences window.)

Does Next Experience mean that this view will be available to all users once the platform upgrades to San Diego?

It's available to all users in San Diego IF you enable it via the system property.

Hello Thank you for this session. Just wanted to know if there is any plans to depricate UI15 any time soon. Thank you.

I haven't heard of a plan, but that being said, I would strongly suggest looking at an migration plan. I don't believe it is supported any longer.

Will the self service portal also upgraded to Next experience at the same time as fulfillers?

We won't be upgrading any portals automatically. If you like, you can build an enterprise portal in App Engine Studio or continue to support the one you have in Service Portal.

Will workflow changes get migrated to Flow Designer over time

Flow Designer's feature list exceeds that of the legacy workflow. There are some things that didn't make sense from an architecture standpoint (most notably rollback.) If there is something you would like to see in Flow Designer, be sure to add it to the idea portal (top of the page in the community.)

Anything to streamline debugging platform slowness from the performance tracking tables ("slow transactions", "slow queries", etc)..? Meaning how to find the offending scripts/etc from these records?

Unfortunately I don't have an immediate answer for you on that one. Great question. Sounds like something customer support should be involved with.

Hi, Do you think the flow designer changes in San Diego will have any impact on the existing flows during upgrade? We had when we upgraded to Quebec, so just wanted to get your thoughts.

-- Sarath Kumar Raghu Raman

I haven't heard of any upgrade issues to Flows in San Diego. That being said, do some early investigation on a PDI, upgrade and test on a sub prod instance, and keep an open eye on the community for best results.

is this UX for Service Portal that we can use for end-users or is this for Fulfillers (native view too)?

What I showed for the Next Experience demo is the "backend" UI and has nothing to do with Service Portal.

How does the migration work ? is it a sort of "ON for all" switcher ? or can we migrate slowly team per team ?

I'm assuming you're talking about the Next Experience (UI)? If not please comment below. Currently it is a system property, so once it's on, all users see that. Exceptions can be made with user preferences as needed. If you want to do this in phased approach, you could set the system property to true, then make the default system preference false, and create user preferences for each user to true as you want to "turn it on" for them. Something to consider.

Is the "Next Experience" an all or nothing change or can it be turned on for some users while other users stay on UI16?

Hi Ian, thanks for your question, it was answered live by Chuck by highlighting the System Property to change.

Next UI (I like "UI17"!) - for accessibility, will keyboard shortcuts Ctrl-Alt-F and Ctrl-Alt-I still work for Filter Navigator and Impersonation, respectively?

Just tested. Seems to still work.

When will San Diego be available in the Developer Program?

PDIs can now be upgraded. The upgrade option became available shortly after this content aired live.

Can CSA exam stop asking questions about Workflow? ;-)

In short, people still need to support existing workflows and as long as it's a platform feature, you can expect some questions on it - although the list of workflow related questions has been significantly reduced over the last couple years.

this is a problem if a step needs to be inserted. The flow variable names change, and existing scripts break. is this something that's going to change?

I think I understand by putting your previous question together. Yes, this is a known issue when using scripts in flows, which is one reason we are enhancing features like data pill transforms. I'll check with the product manager if auto-script modification is on the roadmap. It might also be a good idea to check if it's already in the idea portal and upvote it. If not, add it in.

When will flows get on par with workflow from a performance perspective. If you need it run fast, Flows is not where you go

I invite you to take a look at the more recent releases like Rome and San Diego. Performance has been a major development effort and many major advancements have been made.

Were there any updates to the state management in UI Builder? For example managing the state on the app level instead of page level?

Hi Andrea, at this time I have not heard of this capability.

My users keep asking for dark forms, is that in the works?

Dark theme is available for Workspaces (not standard lists and forms yet) in the San Diego release.

is the next framework replacing now framework ? or the platform/classic view

Next Experience is the name that encapsulates all the new desktop UI experience technology. The legacy (UI16) experience is being updated/refreshed to use the newer technologies. Next Experience is the new name for Now Experience.

Are you adding trends in the aggregate rest API?

I haven't heard of that, but it doesn't mean it hasn't happened (or will happen) - only that I haven't heard of it. Sounds like a great suggestion for the idea portal.

Are flow Designer flows still slower than workflows?

Not that I'm aware. We've made a lot of performance improvements in the last few releases.

Is there any enhancement to ITSM pro ?

Unfortunately I don't know. My focus is on App Engine and the platform features for developers. I recommend checking the release notes for details.

How do you multi select in the list?

Same as before. Click/drag, or Shift-down-arrow.

Where can I get a sweet ServiceNow Tie?

I had mine custom made at knottytie.com. It's not even approved by our brand team (yet). If they do, maybe we can get something in a store... assuming we ever get a public facing swag store. :)

What is the way to Rollback in Flow Designer? Is this feature available same like workflows?

No. If you feel you need it, I'd love to discuss to find out why. When I engage with others on this topic, it turns out that they are trying to use Flow Designer like the old Workflow (one big flow for everything.) That's a bad model to follow. Using smaller modular flows and subflows is far more effective and easier to maintain.

Next experience developed with UI Builder and UI Framework Now Experience?

That's the direction.

Is the San Diego Documentation available now? It's mentioned in the "Resource List" but doesn't link to San Diego Docs

It was made available shortly after the webinar aired on Feb 3.

Is Agent Workspace (ITSM) being uplifted to Next Experience?

Workspaces are already on the Next Experience technology (formerly known as Now Experience)

is there a guided tour for the next experience - our customers will have a meltdown the first time they see it.

I don't see anything out of the box and my initial tests show some issues with Guided Tour Designer and the Next Experience. I've brought this to the attention of our product team.

What enhancements have been made to the data structures of the Flow Designer especially the List Collector and its API?

Hello Shubha, as of San Diego, no enhancements.

Will there be a UI builder type of backend setup for next experience as well

Stay tuned..

Can the app picker be in the header then? if not update sets

-- Daniel Aldous-Critchley

At this point, it doesn't appear that it can. I've heard this suggestion before and suspect it may be in the Idea Portal. Look and give it an upvote. If it's not there, add it.

With the focus on "citizen development" how do we protect the platform from developers who only think about what they want to do and not how it affects the platform as a whole and create elements, such as flows, that conflict or contradict other elements/flows that already exist.

That's the domain of a COE (center of excellence) to provide governance. You might find this helpful. https://www.youtube.com/watch?v=PqSHjEwXris

Consider a situation where two devs in a large team have modified same workflow or other object. Both have an update set that needs ot be moved to PROD. and neither one is aware that an update to that is in the other devs update set. Will App Repo support the proper consolidating/ordering of these modifications so they are moved in correct order?

The same rules apply to the app repo as they do for update sets - whomever updates last wins.

in apps like hr where you have 4-5 streams in different scopes, its nice to be able to see what scope u are in.

Sounds like a great idea for the Idea Portal. (See the menu option at the top of the community page.)

NEXT EXPERIENCE IS KIND OF SERVICE PORTAL OR IT IS FOR DEVELOPERS ONLY. SAW IT FIRST TIME SO LITTLE CONFUSED

It has nothing to do with Service Portal. Think of it as a refresh to the classic/platform UI of lists and forms (for now.)

Could you please clarify on Update Set discussed in SAN DIEGO?

I'm not clear what the question is. Part of that is because I'm reading this several days after presenting the material, so I'm missing context. If you can elaborate in the comments I can work to get you an answer.

Learn integrations video series link is no working´

Try this: https://devlink.sn/learn-integrations

I saw that ServiceNow San Diego started to use ServiceWorkers. Is there still a possibility to register his own ServiceWorkers?

Ivan, fantastic question. Technically, it is feasible, but there are some core understandings of the ServiceWorker code and where ServiceNow is already using it to be able to create your own and interface with our platform. Stay tuned and you just might see more tools to help in using this method.

Hi guys! The San Diego documentation link does not availab

It went live later in the day on Feb 3, 2022 (US time)

Would really like to see these webcast streamed live on YouTube. My team is having a lot of trouble viewing on this platform!

John, thanks for the feedback and sorry to hear you're having issues.

Will this recording be available after? I seem to be having network issues currently

Hey Scott, yes, check out: https://community.servicenow.com/community?id=community\_blog&sys\_id=4d6eaeaddbd0dbc01dcaf3231f961964

Is Mobile going to get some kind of a 'proxy' feature in the event we enable IP filter security? Mobile systems out in the public cloud would be prevented from connecting as they won't have an IP which is configured in the whitelist.

From one of our mobile product managers. We have something on the roadmap. "...mobile is working with the Auth team to deliver something called Adaptive Auth. This feature will allow mobile end users to connect to an IP Restricted environment, using any of our servicenow mobile apps. End users won't need to install a VPN."

What does the "Printer friendly version" of the UI look like?

Same as it did before (like something out of 2010.)

Is flow diagramming easily printable

I don't see one at first look. If you feel you have a good use case, I recommend adding your suggestion to the Idea Portal (at the top of this page.)

the link to "learn integration video series' in the resource list seems to be broken

Try this https://devlink.sn/learn-integrations

Does RPA Hub will be able to automate GUI Steps as well?

Thank you. And just another (similar) question. When are the SD SecOps release notes coming? I couldn't find it. Did I overlook it or is it really not there?

Release notes became available shortly after this webinar aired on Feb 3.

I assume all client scripts, from platform to NEXT Experience, will be fine?

Yes, at this point, no modifications to client scripts need to be made (provided you did not do any direct DOM manipulation.)

Where's the applause button for this webinar? LOVE the new ATF functionality!!! Now I don't have to manually put a long timeout to give myself a breakpoint :D

You just hit it! Thank you!!!!!! Agreed with you!

I tried navigating to the Resource List San Diego Documentation and didn't see any. When will release notes be available?

It became available shortly after our webinar on Feb 3.

The green box says Do Not Run on Dev Instances, it's incorrect.

No, that is correct. You do NOT want to run the conversion process on dev instances. As stated in the presentation, once you do that, you cannot edit the app on that instance. Great for prod, not for dev.

Are we getting Javascript ES6 on server sided scripts in San Diego?

Not yet. However, I did have a recent discussion with a product manager focused on the scripting experience and told him that I hear this request very often. He said it is on the roadmap to improve not just ES6, but several other things in the developer experience when it comes to scripting. I'm excited just to hear something has taken it on! There's hope!

Regarding implementing/releasing AES and the low code no code concept into your organization, the ServiceNow team should probably be prepared for plenty of support questions right? Would it be fair to say that you should setup a specific support team before going down that path?

Great question Stefan. Yes, before unleashing your company's eager people, a citizen developer program, strategy, and center of excellence is in order. We have plenty of resources available on our website to help you with that. Your account team can help as well.

Will the RPA Hub be included in existing App Engine licenses, or will it be a fully separate licensing model for RPA, like Integration Hub?

Separate licensing

About the Next Experience, will we have the ability to open two tickets side by side like in UI15?

Side by side windows is best done with a workspace and provides capabilities beyond what UI15 can provide.

Is Next experience replacing the standard platform UI?

It's an option for now. I haven't heard if we are "turning off" UI16 in the future.

Is the personalized list still available? I don't see it.

Yes, the cog next to the list UI actions in the upper right.

what is the impact on performance with this debugging feature - can this be turned off and all the details around that would be helpful to know...

I'm not sure which debugging feature you are referring to, I'm going to assume you mean the Automated Test Framework (ATF) breakpoints. If I'm wrong, please comment below. ATF's breakpoints and pause before rollback do not have any impact on performance that I've been made aware of at this point.

What licensing is required for PAD?

Hey Tim, PAD is platform capability that is tied to apps you are licensed for. See: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/concept/activate-process-automation-designer.html#activate-process-

Will Update sets be replaced with something else for moving code to multiple environments/instances?

Yes. That capability has been in place for several years. It's called the Application Repository.

FINALLY!!! Flow Diagramming is here...

Woohooooooo!

So...Flow Diagrammer View is basically...Workflow Editor? Which is good because Change Management in Flow Designer is insanely complex compared to Workflow, which is why we'll never move to it.

Totally understood and there are still reasons to use Workflow vs Flow Designer...much like there are still reasons to use update sets. The key is that they don't have to be exclusive.

where can I find a list of navigation commands?

I'm not sure which navigation commands you are referring to. If you can elaborate in the comments to this post, perhaps we can find the information you seek. Thanks.

can yu 'pin' the scope or update set picker into the header

Not at this time. Sounds suggestion for the idea portal.

Is this new UI17 going to be available in San Diego on day one or later with patches?

To clarify....this is not being called UI17 :)...that was just my fun word....we will transition over time much like we have transitioned over time to using Flow Designer over Workflow Editor for workflows. But people still use both.

can we add Variables to the list view ?

Not that I'm aware at this time, only fields can be added to lists otherwise the lists would get rather messy since variables are not consistent across records.

Is the same thing avalible on Agent workspace console?

I'm not sure what "same thing" you are referring to. If you can clarify in the comments we can try to get you an answer.

Once Polaris is active system wide, will setting it back to false revert it back to UI16, or is it a one-way ticket?

Yes, you can change the the system property back to false and it will show UI16 the next time a user logs in.

Will CSA certs require training on the Next Experience now?

Great question 55451! With any new release, you can expect that the upcoming certifications could possibly contain some pieces of the new release technology in the question bank. I unfortunately cannot answer what will specifically be covered, but https://www.servicenow.com/services/training-and-certification/certified-system.html is a great resource which will include an exam blueprint.

any major updates/changes in PAD and playbooks?

Yes, they were covered in the presentation.

When will release notes for San Diego be available?

They were made available later in the day on Feb 3.

Is there a way to 'convert' an app to use the app repo in Rome? Don't want to wait for San Diego

There may be a manual way to do this with the help of support, but there's no UI action like there is in San Diego.

will AWA be integrate with this view

Unfortunately, I haven't had a chance to check yet. If I recall, it's all standard lists and forms, so it should be. I invite you to check it out on a PDI.

I guess my question might be cut short (tried to insert a line break), so I will repeat it. I had a suspicion that those blue links might become confused with 'invalid' choice options that are a slightly darker shade of blue in the new UI. What would be our options to alleviate that?

Great question. The colors are different enough that invalid choices stand out from links. Additionally, in a reference field, for example, you would see all values in that column as links, whereas an invalid choice would be an exception. Hopefully you are addressing the invalid choices by correcting the data so as not to adversely impact reporting.

In a podcast heard something coming up as Workflow to Flow Converter Engine, when can we expect it ?

There's nothing that I'm aware of from ServiceNow. Perhaps a third party is working on something I haven't heard of. I'd love to get the name and episode of that podcast to learn who is saying what.

Is it possible to revert the NEXT experience if we choose to enable it on an existing instance?

Yes, set glide.ui.polaris.experience to false or go to user preferences and set glide.ui.polaris.use (for system=true) to false.

Is Polaris just a design change, or has any elements of the dev stack changed

For San Diego, the standard lists and forms inside the content area are largely unchanged with the noted move of the list UI actions and the pagination statically on the bottom of the screen.

New UI Is impressive! Do we get a option to switch to UI16/UI15?

If you have access to the records in the user preference table, yes, you can switch back and forth. There's no UI component for end users to do so however.

How does Chuck get these Day1 bow ties ;)

I knew about the update to the corporate brand a few weeks ago and designed/ordered the tie so it would be here on time. :)

So are we losing the capability to change the themes in ServiceNow. I use color coat environments ot make sure I know where I am.

Themes are coming.

Is the Update Set picker still available from the user menu, or JUST the application scope picker? If it exists, does the Update Set picker contain a filter bar as well? ...Please?

Not at this time. It is a common request and if it hasn't already been put in the idea portal (at the top of this page) I recommend you start a new thread to get it in and tell your friends to upvote it.

Is there a dark mode in the next experience?

Yes. It applies to the workspace technology. The standard lists and forms are unaffected as of the San Diego release.

Could we expect React to come in the Portal Development? :)

Our strategy is not not depend on a specific underlying UI technology as we've been "abandoned" twice already.

Will document tasks work in the next experience? I believe it is not yet supported in workspace - unless fixed in San Diego! :-)

While I'm not entirely familiar with Document Tasks, if they are built with standard lists and forms, then it's most likely they are supported. I didn't see them on the list of upcoming enhancements. The best way to check would be to log in to a San Diego PDI and give it a try.

Is EcmaScript 6 coming to server side scripting anytime soon?

We're working on it. I had a strategy meeting with one of our product managers specifically about scripting and told him that request was at the top of the list.

What's new with Major Incident and measuring pain impact to enterprise and customers?

Unfortunately I don't know. That's outside the scope of this presentation and my expertise. The focus of this webinar was on App Engine, Automation Engine, and Platform Features in San Diego. For ITSM, you might want to check out the community for upcoming webinars and announcements.

does Next experience for all or only for agent?

It's available for everyone.

Will we be able to label our instances in the Next Experience header?

The closest I could find would be to go to System Properties > Basic Configuration UI 16, and set the Browser tab title. It sets the browser tab as well as the contextual page pill (the bookmark at top center).

Whats that usic

The music we use at the beginning and end of each show is an edited stock clip from Apple's GarageBand product.

Are the San Diego docs up?

Yes, they went live later in the day on Feb 3, 2022.

Is there somewhere I can learn more about what to expect for the Agent Workspace in San Diego? Have heard various comments that the space will be far more configurable and overall improved.

As of Quebec (early 2021 release), we have configurable workspaces that are managed in UI Builder. Take a look at UI Builder and configurable workspaces in the docs. https://docs.servicenow.com

If flow designer is preferred way of work, is it possible to invoke REST calls without IntegrationHub?

Flow Designer is definitely easier to build and maintain for general workflow stuff. When it comes to integrations, you COULD use scripts. However, that creates more technical debt. Be careful because I believe making REST calls via script still requires Integration Hub licensing, check with your account team.

What is the name of the page or screen called where it said 'So glad you've landed here' and it said 'Reviewyour work'. I can't find it

-- Daniel Aldous-Critchley

It's available as the landing page after you enable the Next Experience. Note that PDIs may use a different landing page.

any plans on opening up the websocket api for realtime data integration setups?

Hello Hristo, I have not heard of any changes to the method in which we utilize websocket today, which is defined here: https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0829978\. As websockets refer to AMB: https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-performance/concept/AMB-metrics.html. As it stands, it would be limited to small amounts of data.

Next Eperience will impact existing ATF tests behavior ?

At the moment, ATF is unsupported with Next Experience. it's on the roadmap (along with a few other features) that didn't make it into the San Diego release. For now, I'd stick with running ATF under UI16.

Tech master index resource link is not working

Try this https://devlink.sn/technow

Is Rollback available in flow designer?

No. If you feel you need it, I'd love to discuss to find out why. When I engage with others on this topic, it turns out that they are trying to use Flow Designer like the old Workflow (one big flow for everything.) That's a bad model to follow. Using smaller modular flows and subflows is far more effective and easier to maintain.

expecting https://docs.servicenow.com/ to propose the Sandiego version, at the moment only Orlande/Paris/Quebec/Rome are availables

It went live later in the day on Feb 3, 2022 (US time)