Actions in Virtual Agent
Import
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Mar 16, 2021
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article
The new action utility in virtual agent designer allows seamless integration of virtual agent topics with any spoke available in the integration hub. The video covers about: - Configuring a VA topic to use the new Action utitilty from the Quebec release - Setup Slack Webhooks for connecting virtual agent to a slack channel via iHub - Explains about an existing issue with OOB Actions connecting with external APIs
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https://www.servicenow.com/community/now-platform-blog/actions-in-virtual-agent/ba-p/2332901