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Agent Workspace VS Configurable Workspace (WEP)

Import · Mar 18, 2021 · article

SEE Updated content in our new COE, as mentioned by @Amanda.Joslin in the comments below.

I wanted to take a moment to de-mystify the differences between "Agent" and "Next Experience" Configurable Workspace and share some of the fun findings i've found over the past couple of weeks! This pertains to those who have upgraded to Quebec (or are planning to) and have heard all the many wonderful things about managing Workspaces in UIB (UI Builder)! I've laid out some of the findings that I think will help as you navigate the management of both Workspace types.

I also highlight some of the differences in our latest TechNow episode (84).

You can also find a great Creator Con lab on the Now Experience build of a Workspace.

Quick Tips:

  • UIB: While both Agent Workspace and Configurable Workspace can be managed using UI Builder (UIB), they are not equal.
  • * Agent Workspace landing pages can still be managed in UIB, but you will NOT see the ability to add new variants with all of the fun new components available to you in Quebec (yet).
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  • App Engine Studio: New applications built with App Engine Studio (AWESOME NEW FEATURE BTW) will create Now Workspace Experiences by default, NOT Agent Workspace. You would need to create the workspace in UI16 as Agent Workspace is no longer in the Dev Studio Guided App Creator as a UI Experience.
  • Workspace Brand: To do fun things like brand the Agent Workspace, check out a cool series of videos created by some Now Experience gurus to help you out.
  • Nav Modifications: To modify the right-hand navigation in Now Experience Workspace, check out this guide (Scroll to the bottom to see the how-to).
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  • AppShell Cheat: A useful AppShell UI Cheat Sheet can be found here. Props to @Akash Rajput for sharing this out on LinkedIn!

I'll post more findings as I come across them, and would LOVE to hear any findings you have as responses here! I've been building on this platform of platforms for over 9 years and couldn't be more excited about where the UI is taking us. With so many options at our fingertips, we have the opportunity to forge new paths for our customers!

If you found this helpful, please mark as such.

Thank you!

Jeremy

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https://www.servicenow.com/community/now-platform-articles/agent-workspace-vs-configurable-workspace-wep/ta-p/2311605