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Exception Rules - Automatically request exception on VIs

Import · Mar 23, 2021 · article

For the VIs that cannot be remediated immediately or VIs that must be deferred, the remediation owners have to manually request exceptions every time a new VI is identified matching the same condition. Organizations want to automate this process in order to avoid wasting time and effort. They want to schedule the deferring of existing VIs in a future date as well as deferring newly ingested and reopened VIs matching the same condition.

In the Paris release, we have released a capability using which admins can create rules which would automatically defer the VIs matching the condition defined in the rules. In this video, we have explained the process in a step-wise manner.

Please watch this video to learn how to create the rule and defer the VIs automatically. Please reach out to us if you have any questions or feedback.

Thank You!

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https://www.servicenow.com/community/secops-articles/exception-rules-automatically-request-exception-on-vis/ta-p/2316552