CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole.

Topics include:

• Insights from Mike's recent interview with Forbes on vaccine distribution and administration
• The future of self-service
• AI and automation's greatest impacts on customer experience
• Digitized workflows (and so much more)

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.