hello i'm deborah mcgrath senior technical product marketing manager at servicenell over the next few minutes i'll be demonstrating the servicenow innovation management application which provides a central portal for seamless capture review assessment and tracking of ideas from across the organization key benefits include the ability to encourage innovation and capture alternative thinking and suggestions of potentially game-changing ideas that may otherwise not have surfaced it provides your business leaders with a continuous pipeline of vetted ideas and interesting ideas can be seamlessly promoted to demands projects and other task types to support the ongoing creative development of your organization let's see how servicenow innovation management helps drive employee engagement so you can find that next big idea users such as troy mccoy can track ideas they've submitted on the my ideas tab as shown here or they can select all ideas to view ideas submitted by others as well as vote on them vet them submit their own ideas and collaborate with others troy sees ideas that have been submitted by users from across his organization that are in various states including submitted planned and need more information he can filter the ideas by state and category he can vote ideas up or down as indicated with green and red tabs troy can also sort by most recently submitted ideas created ideas or view just those that have the most votes and any servicenow user including employees or even your external customers who have access to servicenow can submit ideas they simply click on create an idea as troy enters the title of his idea the system will suggest similar ideas to help reduce duplication next he'll associate his idea with one or more idea categories and subcategories categories provide a theme for organizing idea submissions and all ideas submitted through the idea portal must be associated with at least one category the description can be simple or include details such as why the idea is useful who would benefit from it and how it would work you can optionally add attachments or use the formatting toolbar to format text and add images or web links troy then clicks create to submit his idea troy is automatically subscribed to any ideas he submits other users can also subscribe to it to track its progress and all subscribers will receive a notification email whenever there is a change in the state of troy's idea and whenever another user comments on the idea or replies to a comment we'll now log in as a demand manager brian marshall to see how he uses innovation management to vet ideas that have been submitted by troy and others brian can search for ideas by entering keywords or the title of an idea in the search box and the system will display existing ideas with similar text or if an idea in the list seems interesting with the potential for developing it into a new feature product or an enhancement brian can click to open the idea to view and act on it he can add additional information if necessary optionally by selecting the create task button brian can create a new demand or other test type to generate further action the options shown here are to create a demand project epic or story but it can easily be configured to include additional service now task types such as safe epic safe feature or safe story brian likes troy's idea and decides to promote it to a new demand for traceability the new demand task is automatically linked to the original idea and leveraging servicenow workflow capabilities the idea state is automatically changed to in backlog brian and other demand managers can now easily view summary details of the new demand or drill into it right from the idea form other users can still subscribe to the idea to track its progress as well as upvote or downvote the idea to continue to register their level of interest and support for it they can also continue to add comments reply to comments and edit or delete their comments enabling ongoing collaboration on troy's idea from creation through completion when the idea has been implemented successfully the idea status can be marked as completed and it will be closed from further comments in voting until then troy can easily keep track of the current status of his idea and all the ideas he submits on the my ideas tab this demo showed how the innovation management application provides seamless centralized idea management that encourages users to submit and track innovative ideas vote on them add comments and collaborate with others while enabling business leaders and demand managers to vet ideas and promote them to demands and other task types visit servicenow.com slash products slash innovation management to learn more about how you can begin capturing new and innovative ideas from all across your organization