Legal Service Delivery is a ServiceNow framework that helps coordinate legal support requests from employees by the legal teams servicing them. It empowers legal teams to efficiently structure legal intake, prioritize workload, and provide turnaround with greater speed and efficiency. Through self-service, employees can request legal services that help drive operational efficiency, allowing the legal team to focus
their efforts on high priority work. With structured legal intake, legal teams can educate and capture essential information up front, minimizing the back and forth
between the employees and the legal team. The ServiceNow Legal Counsel Center provides a single workspace for legal teams that allows them to view requests and prioritize work, and provides practice specific tools
to help them manage complex legal affairs. With these tools, legal workflows can be
optimized, providing faster fulfillment. Legal service delivery consists of core applications which can be orchestrated in a no code or low code environment to rapidly deliver additional legal workflows. There's also a series of legal practice
applications that are provided helping accelerate legal transformation. Additionally, Legal Service Delivery is accessible via the ServiceNow mobile platform, giving you even more accessibility to its benefits and features. Now that we have a better understanding
of legal service delivery, let's take a look. The Legal Counsel Center provides a dashboard view for legal teams to view all legal affairs. They're broken down by practice area,
status, and priority. Legal requests are the gateway to legal workflow and can be tied to Sla's. Employee facing knowledge can help guide and in some cases, resolve requests. If the request is determined to be more complex and additional resources are required, it can be converted to an internal legal matter
or associated with an existing one. Legal intake forms can also be completed
interactively with virtual agent. Once issues are received by the legal department, legal staff have access to Counsel assist, which provides legal knowledge within the context of an active request. These can be similar requests, KB articles, or additional tasks that need to be completed, speeding up resolution. Some requests, by their nature may be more complex, requiring more time or interdepartmental engagement for these types of issues. requiring more time or interdepartmental engagement. For these types of issues ServiceNow
now has internal matter management Matters can refer to multiple requests, and can only be initiated by legal staff. Some examples where matter management can be useful include intellectual property, trademark and copyright registrations, E-discovery, contract support E-Discovery. contract support. complex compliance logic, and more. Security for legal service
delivery is private by design, so even practice area leads cannot view other practice areas without explicit permission. ServiceNow’s robust reporting dashboards and advanced analytics help legal ops teams gain further insights into legal, helping them to continuously refine
and optimize Legal Service Delivery. From the dashboard view
in the Counsel center, legal staff can see their current workload
at a glance. Here, they're provided with an overhead view of all unassigned requests, legal matters and approvals. Here they can access all requests, matters and workflow tasks assigned to them specifically, as well as assigned requests and matters
filtered by category and priority, and assigned tasks filtered by their current state. From the list view, they can click here to expand their view of all work items, requests, matters, tasks, and more. The list view provides summary information such as short description, priority and category. Here we can select a legal issue
to view the record. And viewing any legal request, matter, or task record provides access to various tools to help coordinate resolution efforts. Essential details related to the nature of the legal issue will be visible here. And here, communications can be provided to the
requester and team members respectively, And Counsel Assist helps share information and aid resolutions by surfacing similar records and pertinent knowledge articles. Reports can then be run against all of these records to drive insights, which can be summarized
on a legal dashboard. With Legal Service Delivery, you get a unified experience between employees requesting legal support
and the legal teams that serve them. Try it today. For more information, see our Product documentation, Knowledge Base, or podcast. Or ask a question in the ServiceNow community.