Hi All,

With much help from others (Thanks in particular to Tom F. and then many others who gave edits) I updated and added to a previous version of an ITSM --> CSM Migration whitepaper. Included in this newer version:

• Updated for Quebec
• Differences between ITSM and CSM
• “Sells” the advantages of CSM
• More detailed tactical guidance
• More tactical information and focus on the CSM & Industry Data Model and how to model service teams/external customers

The audience for the paper is intended for employees/partners/customers, to assist them in the tactical considerations and steps involved in migrating from ITSM --> CSM. I hope you find it useful and keep in mind it can always be improved so please share any thoughts/suggestions/concerns.

Link to paper:

https://nowlearning.servicenow.com/nowcreate?id=nc%5Fasset&asset%5Fid=91e260aa87eee9905aa9ca2d0ebb35ac

Thanks, Erik