ServiceNow Virtual Agent meets users where they are by integrating with existing third party messaging apps. ServiceNow provides out-of-box integrations with Microsoft Teams, Slack, and Workplace from Facebook. The integration enables users to run Virtual Agent conversations and workflows, and transfer to a live agent. The integrations are available on the ServiceNow Store. See below for more details.

Conversational integration with Microsoft Teams - This enables the Virtual Agent and Agent Chat only on Microsoft Teams.

• Installation Guide
• FAQ
• Troubleshooting
• Branding your Virtual Agent in Teams

ITSM/HRSD integration with Microsoft Teams - This contains the Virtual Agent plus other capabilities such as employee dashboard "Your Hub" and Agent Chat to Call for an enhanced employee experience.

Conversational integration with Slack - This enables the Virtual Agent and Agent Chat on Slack.

• Installation Guide
• Branding your Virtual Agent in Slack