hey there my name is thomas hunt and i'm the practice director for customer service management or csm here across use i want to let you know about crossfit's participation in servicenow's free and digital knowledge conference this year starting may 11th more specifically i want to let you know about all the different sessions that service styles dedicated to their customer workflows product suite this year servicenow is going to have over 50 plus live and on-demand sessions ranging from customer service management to field service management and all of their industry specific solutions maybe you're an existing customer maybe you already have csm maybe you don't even know what csm means i invite you to attend these sessions with cross views so you can understand the value that the customer workflow products can bring to your organization as a select sponsor of the event crossviews will also have their own channel within the knowledge portal i invite you to access that channel and see our own sessions as well as live chat with myself and our itsm practice director david stevenson on may 13 from 11 to 11 30 central if you have any questions about the event customer service or anything that crossviews can help you with please don't hesitate to reach out directly to myself at thomas.hunt crossfuse.com or let's talk at crossviews.com best wishes and we look forward to seeing you at knowledge this year