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ServiceNow Microsoft Team Integration using MS Team Spoke

Import · May 08, 2021 · article

ServiceNow Microsoft Team Integration using MS Team Spoke

ServiceNow to Microsoft Team using Flow Design. I thought I will give it a try to see how easy that ServiceNow can be integrated into Microsoft Team

1.Create a Team channel

add application(Incoming Webhook) to the channel

give a name

create

copy URL and keep it save place

2.ServiceNow(Paris)

Activate Plugin-IntegrationHub Starter Spokes

2.Flow Designer-create new flow-->Add name and leave as global App

1. Add Tigger

Tigger=updated

Table=Incident

Condition=Assignment Group Changes to xyz

Run tigger=Once

2.Add Action:

MS Team

Post Incident Details

Webhook= URL from Ms team Webhook

Incident=Tigger=>Incident Record

Title=Trigger-?Incident Record->Short Description

Additional Message->Tigger->Incident Record->Description

3.Save and Activate

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Thanks and Regards,

Deepshikha Pandey

View original source

https://www.servicenow.com/community/developer-articles/servicenow-microsoft-team-integration-using-ms-team-spoke/ta-p/2306589