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Case Type migration in existing implementation - looking for lessons learnt

Import · May 10, 2021 · article

Hey Community,

Currently forming the migration plan for migrating an existing implementation to Case Types, including data migration.

Does anyone have experience with this who can share any lessons learnt? Mainly around the data migration exercise.

For reference:

Product Documentation - Case Types

Thanks,

Paul

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https://www.servicenow.com/community/csm-articles/case-type-migration-in-existing-implementation-looking-for/ta-p/2298834