dynamic translation which was released in new york as a platform feature is a service that removes language barriers by translating forms and activity streams in real time it also accelerates the translation of knowledge knowledge-based articles when a user enters data it is translated in real time reducing incident resolution time the same accelerated translation service makes knowledge-based articles easier to share requesters fulfillers developers and authors around the globe can communicate better when their data is transcribed into the user's preferred language let's see this in action if the plugin dynamic translation is activated and set up and you have the user role with access to forms in knowledgebase articles you can begin using dynamic translation able a french-speaking employee logs an incident the incident is received by an english-speaking agent she'll translate the short description to see what the employee is requesting then she'll post a comment requesting additional information able goes into the incident translates the comment and gives the agent more information the agent translates the new comment and is able to move forward in troubleshooting the employee's black screen dynamic translation also works for email go to the activity area when able first submitted an incident an email was created let's translate it to english to translate a knowledge article open a published article and under the related links area click translate select the preferred language and translate the article is duplicated in the native language now you can publish the translated article as a new article you are not limited to using the translation services available in the base platform you can build an integration with any translation service of your choice same with experiences developers can use apis for dynamic translation to build custom experiences for platform and portal user interfaces note there are some limitations with respect to supported languages depending on the translator and text length see product documentation for more information use dynamic translation the next time you open an incident or create a knowledge article or watch the rest of the dynamic translation video series to learn more about setting up the plugin and integrating your translation service provider for more information see our product documentation knowledge base or podcast or ask a question in the servicenow community you