Deliver legal services at the speed of business

Unstructured processes drain productivity and waste valuable time

Legal Operations teams tasked with streamlining the delivery of legal services recognize that ad-hoc, unstructured interactions between employees and the legal department are slowing things down. Instead of an organized process, teams are dealing with email, phone calls and spreadsheets to do their job. Instead of employees being able to self-serve and find answers to basic questions, legal teams are forced to spend time responding to basic requests that ultimately reduce their time spent on more complex matters.

Businesses however are moving faster than ever before – whether due to their digital transformation evolution or in response to macro-economic trends and crises. They want to shorten sales cycles, bring new products to market faster, hire talent faster, create new channels and partnerships, and much more – all of which requires legal service. Legal operations is feeling that pressure to deliver services faster and reduce risk while not being seen as a bottleneck to the business.

Legal velocity helps drive business transformation

Achieving legal velocity starts by providing an omnichannel self-service experience for employees to get answers for simple questions, while guiding them to practice area intake forms that require legal expertise. Back-end complexity is replaced with Now Platform digital workflows that ensure proper routing and prioritization to the legal practice experts, further increasing team efficiency and speed.

ServiceNow Legal Service Delivery replaces the manual email and spreadsheet processes of yesterday, with a high-velocity digital experience. And because other departments such as IT, Workplace Services, Finance and HR are also powering their work on the Now Platform, legal can easily collaborate with them for those matters requiring their attention. Legal operations leaders also benefit from transparency and insights into the service demands and trends, allowing them to tailor and improve their legal transformation journey.

Now Mobile streamlines the request process from anywhere. Legal Counsel Center increases legal operations productivity with a prioritized view of requests and matters.

Key Benefits

• Gain the full value of the ServiceNow® platform with a fully integrated Legal Service Delivery Solution

• Track all legal requests with self-service experiences

• Increase practitioner productivity from a single legal counsel center

• Easily configure matter templates to match your most common legal procedures and policies

• Automate responses for common legal requests with virtual agents

• Gain insight into ongoing demand and trends with real-time reporting

• Deliver faster time to value with Industry best practice workflows