Why this Article

As Simon Sinek points out in his book ‘Start with Why’, ‘the why’ is probably the most crucial question for all of us. Why I wrote this article is pretty simple, I wanted to help people understand how they can leverage the Discovered Items module to enhance the overall success of the Vulnerability Response module. Along the way, I will share how I think about the Discovered Items and the tools I use to get the job done.

Who is this Article for?

This article is for you if you are new to the ServiceNow Vulnerability Response (VR) Store Application or new to the Discovered Items (DI) module. If you have insights into the Discovered Items module or have feedback on this article, I would love to hear from you!

What this Article is Not

This article is intended to be a supplement to the ServiceNow Documentation as well as the ServiceNow Training, not a replacement. This article is also not intended to replace a qualified consultant who can guide you through implementing Vulnerability Response successfully.

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Read it all in the PDF attached.