Session Code: THS3071

Presenter(s): Rahul Guha

Company(s): ServiceNow

Abstract: Imagine being able to monitor your customers' products and services to identify issues proactively using IT Operations Management or using analytics to quickly identify issue trends and notifying the affected customers. And what if you could fix issues quickly–perhaps before customers even know there is a problem? Attend this session to learn how this is possible using Customer Service Management.