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Can't Add New Clone Target - Authentication Fails

Import · May 17, 2021 · article

This may help someone...

If you are unable to add a new Instance via Filter Navigator - Clone - Clone Targets (table: "instance"),

Are you are getting the following error messages:

"Invalid username or password" "Invalid Insert"

"To clone to an instance, you must have admin privileges on the target instance."

Try the following. On the target instance, temporarily disable Multi-factor authentication via Filter Navigator - Multi-Factor Authentication - Properties (table "sys_properties", record "glide.authenticate.multifactor"). Then try adding the Clone Target again. Then re-enable MFA on the target instance.

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https://www.servicenow.com/community/now-platform-articles/can-t-add-new-clone-target-authentication-fails/ta-p/2328321