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Lab Guide – Show Knowledge Bases as top-level categories in Knowledge Applet

Import · May 19, 2021 · article

Hello,

The out of the box 'Browse' Knowledge applet shows categories from different knowledge bases all mixed up. In my opinion, it is confusing to the user if there are multiple knowledge bases. Providing the user, abillity to choose knowledge base requires additional costumisation.

In this lab, you will create and modify what is needed to enable the final user knowledge base selection.

Best regards,

Joao.

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https://www.servicenow.com/community/mobile-apps-platform-articles/lab-guide-show-knowledge-bases-as-top-level-categories-in/ta-p/2303049