hey everyone it's justin here with crossfuse and today we're going to talk about integrations how easy it is how can we can create them reuse them add them to our workflows and then how we can use those other applications that we're integrating with to talk back to service now whether we're going to create read update delete records and service now we're going to cover all that in a couple of short videos first we're going to start off talking about servicenow studio a full integrated development environment for developers application developers to work with servicenow create these integrations see all the assets associated with an application in one place then we'll talk about pre-built actions that are part of the integration hub spokes these are actions that servicenow has worked with different partners to create they maintain them you don't have to build them you can copy them tweak them add to them we'll walk through what one of those looks like it'll also give us a general overview of how this technology works next we'll move on to sub flows and flows this is the reusability part in addition to actions in subflows we build out a series of steps that may be occurring all the time as part of several flows or workflows we'll show how to build those and then how to tie them into a workflow then we'll actually show ad hoc rest integration so from when something doesn't exist an integration hub there's no action there's no spoke for it how do you talk to something using that same technology to post messages or post requests get information and interact with your different applications last we'll go over how to actually get other applications to call servicenow's rest api how does servicenow let us do that how do they enable you to quickly get applications configured to talk to and communicate with servicenow so let's get started so what you're seeing here now is servicenow studio this is your one stop similar to an integrated development environment for you to work configure create applications within servicenow take a look at the left hand side i have at my fingertips everything that i might need to configure that application from a data model tables and columns to the ui the forms the views the list layouts i have scripting at my fingertips i can go and add additional logic that i can call from different places within my application and manage those all from my scripts i have security via access control my navigation how do i get to my application the catalog how does it tie in with the other functionality within servicenow inbound integration information flow designer my workflows my actions these are all the things that you can do with this particular application and then of course my connection my credentials and stuff we're looking at the jira application i'm using this as an example for us to walk through what a particular action looks like but i did want to show that you can create anything within your application from that create application file menu so here you can you've got the data model notifications content catalog reporting virtual agent even natural language understanding schedules mid server configuration all kinds of things that we can add to our applications to get them configured