hi everyone in this video we are going to discuss about the actionable notifications that comes along with the virtual agent of servicenow so to start with that there are two types of actionable notifications first one is the one when a comment is added to a particular ticket and user receives a notification in teams and he can apply on top of that so let's take a look how that one works so i am logged in with one of the user named japan for now and let's take a look at the incident assigned to him and the caller's name is hashed so if he opens this ticket and if he has got any query for example this ticket talks about app development in one of the server so let's see the person who is working on the ticket is having any query for example it could be the one so the ticket description says that an app needs to be deployed in an old server and the user who's working on the ticket is not quite sure which server i will talking about so he adds a comment on the ticket so once the comment is added the person who is this ticket will receive a notification in microsoft team so i am logged in in microsoft teams as hashid and this is the notification that has received on his virtual agent app saying that this is the comment from jatin which so we need to deploy this app so to take a look about at the ticket either user can click on view ticket details and this ticket will open in the portal and we can take a look about the comments and whatever activity has happened on the ticket or else user also has an option to reply on top of this particular comment so let's say user decided to reply saying that id is this [Music] and once user clicks on send the same ticket with incident number 10351 will be updated with harsha's comment so and we received a message saying that your message was successfully added to the ticket let's go back to the ticket now and we will be able to see the comment given by hershel and the microsoft teams so to reply back to what japan's comment was this user did not need to login into servicenow via browser he was able to successfully reply by just replying in microsoft teams on top of that installment so this is first kind of actionable notifications which is possible as of today using the now virtual agent app the second type of notification is where an approver does not need to login into service now to accept a rejecter request for example if i open one of the catalog items named software so this is the user justin and his reporting manager in the system is hashed let's say user wants a software named adobe so once this request is submitted it will be sent for managers approval which in this case is hashed again so hashid should be receiving an approval request in microsoft teams so if i submit this request uh so request is submitted it is waiting for approval and a notification as well received in microsoft teams approval for request a new software so here either hashed can reject the request or approve the request if he wants to reject the request in that case there is a need to add the comments as well let's try to reject without adding a comment so there is another message which say start rejection was not successful because comments were not added now let's try by giving a comment if i am going to reject the request now it will be successfully rejected your ejection was successful now let's navigate to the ticket and see if it was actually rejected or not so it is rejected by hashit and we can also look for this ticket in the back end so the ticket is rejected and now let us also check how the approval flows go so i am going to create another request let me go back in the browser window itself so this catalog item opens again which is a demo catalog item which i created specifically for this demo let's take a different software this time anything excessive so the request is submitted again for this user's approval and the request is received so when user wants to approve it is not mandatory that he gives any comment so let us just try to approve it from here so the approval was successful now let us also validate this in the backend if the request was successfully approved or not so if i go to the previous tab the request is approved so this is how actionable notifications and service now now virtual agent app works thank you for watching