Hi Community,

Service Catalogs are the core functionality in ServiceNow platform. Likewise, Virtual Agent helps in promoting self-service.

It is then a great combination that if we are able to order Catalog Items from Virtual Agent as users won't have to search for them anywhere else while chatting with Virtual Agent.

I have shared my first project on 'ServiceNow Share' and built a custom workflow in Virtual Agent. This workflow calls OOB Topic Blocks to search and order the catalog Item.

Link to code

The code can be found here in ServiceNow Share

Demo

The demo can be seen on the YouTube link mentioned below