this video gives a brief overview of the ai search engine and shows its key features ai search helps you find what you're looking for through an intelligent ai powered search it's available in the service portal the now mobile app and virtual agent let's take a look at its smart search features in the service portal with a single index ai search unifies the indexed records and returns them as relevant search results regardless of the source users with the ai search administrator role can manage an indexed source to specify a table whose records are indexed for search ai search uses machine learning to automatically analyze user's search behavior and improve relevancy rankings over time all with no human intervention users with the ai search administrator role can configure search profiles with distinct settings for the search experiences you want to offer in your search applications ai search ranks the relevance for search results in a search profile and continuously refines the relevancy settings for the profile based on the results chosen by users result improvement rules let us override the default relevance order for search results configure context-aware trigger conditions for a rule and then define the action it performs when it's triggered we can use the block action to remove selected records from a search's result list the promote action to display selected records at the top of the list or the boost action to increase the relevancy for records from an indexed source in the list search applies a relevancy model so that the most relevant results appear at the top of the list these filters let us quickly narrow down the result set to find what we're looking for we can apply static and dynamic filters to our search results like the navigation tabs and facet filters navigation tabs let us filter the search results by indexed source use facets to dynamically focus the search results filtering for field values present in the current results to change the sort order we select most relevant or most recent from the sorting options intelligent typo handling corrects misspelled search terms because ai search learns terms from your data corrections are drawn from terms found in your indexed records are you ready to get started with ai search watch the next video in this series for more details for more information see our product documentation knowledge base or podcast or ask a question in the servicenow community you