Greetings Community Members!

In recent past I have noticed that customers are facing issue in installing the 'Alignment Planner Workspace' because 'Goal Framework' installation is blocked, refer below screenshot:

The most likely reason is that the 'Goal Framework' application is not opted-in from ServiceNow store. To confirm whether this is the reason, check if the 'Goal Framework' application is marked as "not subscribed".

If this is the case, I would like to confirm that message "Not Subscribed" is shown when the product is not opted-in from the ServiceNow Store.

To resolve the issue, take the following two steps:

1. Opt-in the 'Goal Framework' application from ServiceNow store - Refer this KB article for details

2. After procuring the 'Goal Framework' from ServiceNow store, proceed the installation of 'Alignment Planner Workspace' application.

Looking forward to get your comments & feedback.

Thanks,

Namita Mishra

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• Project Portfolio Management