April 27 Recording and Q&A - Mobile App Academy - Building a consolidated employee self service experience for Mobile
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| David HaMobile Platform, Senior Product Manager | Fu HoMobile Platform, SolutionArchitect |
Q: Will Now Mobile be able to convert any Service Catalog Form/Variable to render on the Mobile App or are there any limitations or need to have to reformat Catalog request forms?
A: Currently Now mobile is referencing a web version of catalog form. The reason why they aren’t fully native is because native can’t render variables sets and support client scripts.
Q: Is there any security in mobile that only allows HR to see the cases mobile is used by both HR and IT?
A: Mobile accessibility is govern via HR roles, business rules, and ACLs.
Q: Can the same mobile app have both IT and HR portal items and widgets or does it need to be 2 different apps and how easy or hard to switch between IT and HR app landing pages?
A: Mobile can reference both IT and HR on a single app. It depends how you want to implement. For example, you can have two nav functions each pointing to /sp or /hr.
Q: Do you have any Video or documentation on Running SN Mobile with Azure InTune Mobile Device Management?
A: See our previous session on Device Security and Policy Enforcement. Be sure to check the timestamps in the description.
Q: Can we create a barcode scanning capability without having to associate a record: my understanding as of today is barcode scanning requires an associated field.
A: Scan is an action item which performs a write back. Unfortunately, it can’t pass the value to a nav function. For more information on QR scanning, we do have a previous academy on the subject.
Resources & Helpful Links
Implementation guide Now Mobile Properties Mobile Theming Guidelines
Mobile App Academy YouTube Playlist
Check out the ‘Getting Started with ServiceNow Mobile Apps landing page to see the following:
- Learn how to roll out your apps with the deployment playbook
- How to get started with your mobile Implementation white paper
- Learn about best practice mobile design principles to create consumer grade experiences
- Mobile migration guide
- Get your hands dirty learning basic developer training with Mobile Studio
https://www.servicenow.com/community/mobile-apps-and-platform-blog/april-27-recording-and-q-a-mobile-app-academy-building-a/ba-p/2277277