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Hi there,

The past few weeks a lot of questions have been posted on the ServiceNow Community regarding read access errors on Employee Center, after having upgraded to the new Rome release. I experienced exactly the same on my Personal Developer Instance and with one customer. Let's give this some extra attention and explanation on how to fix these errors.

Note:

This affects instances running Employee Center version [sn_ex_sp] and Human Resources Scoped App: Core [sn_hr_core]. Instance without Human Resources Scoped App: Core, won't be affected.

Read Access errors

When opening Employee Center (/esc), several error messages will be shown on load. Below an example of an out-of-the-box Rome instance with only having Employee Center and Human Resources Scoped App: Core installed.

With installing plugin Human Resources Scoped App: Core, several scoped applications are installed. These scoped applications would need cross scope access privilege for the Employee Center scoped application. Somehow out-of-the-box the Read operation is generated with status "Requested", though not with status "Allowed".

Allow Restricted Caller Access Privilege

To allow the Read operation for the cross scoped access privilege shown above, follow these steps:

- Using an account with an Admin role, navigate within the Platform UI to "System Applications > Application Restricted Caller Access"

- Filter on Source Scope is Employee Center AND Status is Requested [source_scope=4249e63a28d54d61bb6fbf61fd86cccbstatus=0]

- Open each record individually, change the Status to Allowed, and update the records. Be sure to select the correct Application Scope!

Result

After having updated all Restricted Called Access Privilege records for Source Scope Employee Center which were in Status Requested, re-open (or refresh) the Employee Center (/esc). Notice that on load no errors are generated anymore.

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And that's it. Hope this helps you in resolving the Employee Center read access errors.

Kind regards,

Mark Roethof

ServiceNow Technical Platform Architect @ Quint Technology

2x ServiceNow Developer MVP

2x ServiceNow Community MVP

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