Coaching with Learning lets you train your teams 
with internal and external learning content. As a content creator for internal courses,... ... you can add content developed by your organization that can include links to  YouTube, Vimeo or any other URL. You can also add knowledge articles or any freeform content. And you can set the course duration and the default number of days your users have to complete the course. As a learning admin, you can integrate 
content from external sites like Pluralsight, Udemy, and Cornerstone,... ... as well as other external sources. You can add skills and skill levels to the course 
items so that when your users complete them,... ... the skills are added to their profile and 
to the groups they’re assigned to. Learning catalog managers can then organize related internal and external content so that users can easily find what they’re looking for. Create a learning catalog... ... add course items to the catalog... ... and give specific assignment 
groups access to the catalog. Learning catalogs are visible to all groups 
that you manage directly or indirectly. Create learning tasks for your users and assign them with an auto-populated due date for completion.  You can also assign a due date manually. With Coaching with Learning, you can train your teams with the skills they need to succeed and route work to the right agents. For more information, see our product documentation, knowledge base or podcast. Or ask a question in the ServiceNow Community.