Keep your Virtual Agent up to date with the latest from the ServiceNow store!

Conversational integration with Google Assistant

NEW: ServiceNow® Conversational Integration with Google Assistant enables ServiceNow Virtual Agent to interact with requesters through Google Assistant voice interface using the Virtual Agent topics. For more documentation, see here.

Conversational integration with Amazon Alexa

NEW: ServiceNow® Conversational Integration with Alexa enables ServiceNow Virtual Agent to interact with requesters through Alexa voice interface using the Virtual Agent topics. For more documentation, see here.

Conversational interfaces - Diagnostics

NEW: The Conversational Interfaces Diagnostic Tool enables admins and technical support engineers to diagnose common configuration and plugin setup issues by interacting with a diagnostic chatbot via Virtual Agent.

ITSM Virtual Agent Conversations

New:

Changed:

• Add User To Office 365 Group (Template): Add multiple users simultaneously
• Deflection tracker added to several topics.

Complete release notes and list of releases here.

Previous store release blog posts:

• August 2021 store releases