CSDM -> Using the Service Builder
I have looked at the New Service Builder – available in the store, it is possible to install on your PD.
Available from Service Portfolio Management -> Business Service
A new user interface is showing in a new window, with relevant fields from the standard UI.
Business Service
This requires several objects need to be defined -> Portfolio, Node. All attributes with nice hint / help txt.
Business Service -> Team, seems that you are not able to have approval, change management, owner group, support group on Business Service level.
Create your offerings, and here it is possible to duplicate or copy an offering, nice feature:
On the next tab, you have the offering and get following sections:
- Details
- Team
- Operations
- Financials
Details:
Team, here you add the various teams, that are involved in the Service Offering*:*
Operations -> here you define who is subscribing to the offering and also add commitment, good to better understand the subscribing feature, to limit access to your offerings:
Commitments, contracts and link to other offerings and application services:
Financials, if you are using payment information on the offering, my experience is that not many go this far:
All in all – good initiative to make the interface, guidance and help easier for business and service users - have a good Service Builder experience.
NB!!! - Be aware, that you are not able to see any services in the business service list, unless they are "published" - and this is done in the Service Builder - review and submit:
https://www.servicenow.com/community/common-service-data-model/csdm-gt-using-the-service-builder/ta-p/2308567