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CSDM -> Using the Service Builder

Import · Oct 26, 2021 · article

I have looked at the New Service Builder – available in the store, it is possible to install on your PD.

Available from Service Portfolio Management -> Business Service

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A new user interface is showing in a new window, with relevant fields from the standard UI.

Business Service

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This requires several objects need to be defined -> Portfolio, Node. All attributes with nice hint / help txt.

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Business Service -> Team, seems that you are not able to have approval, change management, owner group, support group on Business Service level.

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Create your offerings, and here it is possible to duplicate or copy an offering, nice feature:

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On the next tab, you have the offering and get following sections:

  • Details
  • Team
  • Operations
  • Financials

Details:

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Team, here you add the various teams, that are involved in the Service Offering*:*

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Operations -> here you define who is subscribing to the offering and also add commitment, good to better understand the subscribing feature, to limit access to your offerings:

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Commitments, contracts and link to other offerings and application services:

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Financials, if you are using payment information on the offering, my experience is that not many go this far:

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All in all – good initiative to make the interface, guidance and help easier for business and service users - have a good Service Builder experience.

NB!!! - Be aware, that you are not able to see any services in the business service list, unless they are "published" - and this is done in the Service Builder - review and submit:

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View original source

https://www.servicenow.com/community/common-service-data-model/csdm-gt-using-the-service-builder/ta-p/2308567