Employee Center Academy is a series of sessions where the ServiceNow product team teaches how to do various Employee Center configurations, live, on an actual ServiceNow instance. We will have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting.

Employee Center Academy sessions are scheduled tentatively for every third Wednesday of the month at 9:00 AM PT. You need to register one time for the Employee Center Academy series to receive automatic notifications for the upcoming sessions.

Upcoming Session: September 2024 - Kiosk experience for deskless workers

Join us to learn about the newly launched Employee Center Pro Kiosk experience for deskless workers. We will cover use cases available on it, associated configurations, and discuss implementation FAQs.

Register Here

Check out our August 2024 session on Approvals Hub (Employee Center Pro) for the recorded replay.

Explore past events by topics:

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Browse and Search Experiences
Session Topic	Description
Curated Experiences on Employee Center	What is curated experiences and how it drives employee-centric content discovery experiences across the portal Live walk-through of curated experiences components How to create new taxonomy
Mega Menu Configurations	Introductions to Mega Menu Configurations Advanced Portal Navigation Live Configurations demo
Integrated Services and Experience Feedback	Introduction to Experience & Service Feedback Integrated Experience & Service Feedback: End-user experience with Live Demo Admin experience with Live Demo
Search Configurations (AI Search + Zing)	Understanding the ServiceNow’s Search capabilities Live demo of Employee Center Search experience
User Experience Analytics on Employee Center	Understanding how User Experience Analytics can enable customers to measure adoption, retention and additional usage KPIs to make better product and implementation decisions Live demo of enabling User Experience Analytics on Employee Center

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Task Management & Integrations
Session Topic	Description
Approvals Hub	Introduction to Approvals Hub Concur & Workday integration Live configurations demo
Unified Employee Profile	Introduction to Unified Employee Profile & Org Chart Demo end-user experience Demo of admin experience
Manager Hub	Introduction to Manager Hub: Key Capabilities & Evolution Manager Hub Best Practices Live Demo: Walkthrough of Manager Hub Capabilities

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Employee Communications
Session Topic	Description
Content Experiences and Publishing on Employee Center	How Content Experiences and Content Publishing can enable you to communicate the right message to the appropriate audience Create and publish content as part of a campaign
Employee News	Employee News Overview< Live Demo: Employee News Front End and Authoring Experience
Dynamic Topic Microsites and Rich Content Editor	What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites
Portal Governance	Introduction to Portal Governance in order to understand how your organization makes decisions about experience management, taxonomy management and content management Employee center capabilities that help in governance
Content Governance	Understanding Content Governance Capabilities Live Demo: Walkthrough of Content Governance Capabilities
Employee Communications	Understanding employee communications capabilities with Employee Center Exploring employee communication capabilities in Employee Center Pro from the lens of content requester and content manager
Content Analytics & Campaigns	Understanding what is Campaigns and what is included in Content Analytics Live Demo: How to build a campaign? How to enable content analytics? Best Practices for creating effective campaigns

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Other Portal Experiences
Session Topic	Description
Service Catalog and Knowledge Experience on Employee Center	Understanding Service catalog experience for Employee Center and related best practices Understanding Knowledge management on Employee Center and related best practices
Personalization on Employee Center	Personalization options available with Employee Center – System driven vs User Driven Configuring system-driven and user-driven personalization on Employee Center
Localization and Multi-language support on Employee Center	Introduction to localization and multi-language support Configuring Employee Center for multi-language support – review what’s translated and can be translated
Universal Request	Understanding what is Universal Request Live Demo: Requesting help on the Employee Center Portal and transferring to other departments Leading Practices for Universal Request

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