Session Code: THS1844

Presenter(s): Mateen Riaz

Company(s): IntegrityPro Consulting LLC

Abstract: Having trouble with your organization adopting your new Service Desk? Are your employees unhappy with the services being offered? There is a high possibility that your implementation was missing an organizational change management (OCM) component. Often overlooked, Strategic OCM is a key component to a successful implementation. Join us as we discuss why OCM can make all the difference between a successful and a failed implementation.