3/31/2022 Update: Check out this new blog post for additional guidance on configuring MSIM: Getting Started Guide + Video Configuration Walkthrough

Dear SecOps Community Members,

We’re excited to announce that Major Security Incident Management (MSIM) is now live on the ServiceNow Store (here)!

MSIM offers you a Virtual War room for driving a collaborative response to critical security incidents.

MSIM is designed to help track and resolve major security incidents, working in conjunction with the existing Security Incident Response (SIR) and Vulnerability Response (VR) product capabilities.

The enterprise-wide collaboration enabled in MSIM evolves the major security incident remediation process, leveraging the following capabilities:

1. Dedicated Workspace for managing major security incidents specifically designed for the major security incident "Manager" persona.
2. Visual Task Board to organize major security incident response tasks across linked security incidents, vulnerabilities, and teams.
3. Automated Workflows to auto-notify stakeholders, create collaboration folders and chat channels once a major security incident is created.
4. File Explorer component to organize and track collection of artifacts (files or logs) related to the major security incident via Microsoft SharePoint integration.
5. Activity Stream and chat channel manager to manage communications across multiple Security, IT, and other teams (such as Legal or PR) via Microsoft Teams integration.
6. Reporting of impact metrics with a roll-up of affected assets, users and locations as well progress metrics for tasks and collaboration activity.
7. Timeline of significant events for a high-level end-to-end visibility on incident progress (without getting overwhelmed by the details).

More information about MSIM is available on the product documentation here.

You can also see MSIM in action in the following 5-minute demo:

MSIM helps your teams not only centralize and accelerate their response actions but also reduce their cyber risk. We look forward to speaking with you more about the feature over the coming days and into the New Year!

Wishing you a happy and safe holiday season!