[Music] my name is kenny mora my position at crossfields is engagement manager for servicenow so i've been with crossfield since the first quarter of 2021 and absolutely enjoyed it prior to crossfields i've um you know i have a long history with the with technology so i've worked with two of the fortune 10 technology companies in the u.s and i spent about three years in servicenow before coming over to crossfield my day-to-day intel's you know trying to organize my team and my technical project team preparing for client engagements making sure that our meetings our schedules the project artifacts are all lined up so that my technical team can deliver from a good consulting standpoint which crossfields is not going so my day to day could be different depending on the client it could be small it could be a large client that they say variety is the spice of life right um what crossfield um you know i think as an engagement manager you can determine your day-to-day you can plan out your day-to-day so most of the work for an engagement manager is done at a planning stage you know you plan your locations you plan um your meetings you know you plan your schedule with the different clients so uh from a variety standpoint uh there are weeks that you know the clients engagements are heavy and there are some days that they are low and then you have more time to plan one thing that stands out for me as an engagement manager at crossfields is that we are empowered um from a standpoint to manage your team the way you deem fit so you can pivot your strategy based on each client but at the same time you try to keep it as close to the crossfield methodology as possible you know that in that way every client would have the same experience which is customer success and good outcomes [Music]