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Short Knowledge Article Series No.2

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Hidden Features for System Administrators

> list, .do/.form, .config & more...

Navigating to an entire list of records for a table can be tricky, especially if the module for accessing the table is hard to find or doesn’t exist. If you know the name of the table, in the filter navigator search box towards the top left of the system, enter table_name.list to navigate directly to the list view for the table. For example, type in incident.list, problem.list, or change_request.list to get to the Incident, Problem or Change tables respectively.

The same trick works for creating new records, as typing table_name.do or table_name.form will open the default view for a new record on a table. Typing incident.do is a quick way to open the form to create a new Incident.

Finally, for ServiceNow administrators looking to review the Business Rules, Client Scripts, and other configuration files for a table can type table_name.config into the filter navigator.

Pro Tip: Type the .suffix in all caps to open a new window on your browser instead (e.g., incident.LIST, incident.DO, incident.CONFIG).

> Wildcard searching

Searching for specific data in the system can be difficult but knowing the default wildcard characters can you help you narrow your search results in no time. Wildcard searching is available in the Global Text Search, the Knowledge Base, the list view of any table, and in reference fields. Here is a list of all available wildcards.

*search-term -or – %searchterm%	Search for values that contain search-term.
%search-term	Search for values that end with search-term.
search-term%	Search for values that start with search-term.
=search-term	Search for values that equal search-term.
!*searchterm	Search for values that do not contain search-term.
!%searchterm	Search for values that do not end with search-term.
!=searchterm	Search for values that do not equal search term.

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Thanks,

MF Sohail Khilji.

LinkedIn >https://www.linkedin.com/in/mf-sohail-khilji/

Credit > covestic