Hi there,

I recently passed my certification of CIS-ITSM and I want to share with you my journey.

The following steps are the prerequisites and have enabled me to prepare for the examination.

It is assumed that you have already passed your CSA certification.

1. ServiceNow Fundamentals- available from Now Learning (on-demand) or online in class (How to become CSA - Certified System Administrator)

2. ServiceNow Get Started with Now Create - available from Now Learning (on-demand) or online in class

3. ServiceNow Platform Implementation - available from Now Learning (on-demand) or online in class

4. CMDB Fundamentals - available from Now Learning (on-demand) or online in class

5. ServiceNow ITSM Fundamentals - available from Now Learning (on-demand) or online in class

6. ServiceNow ITSM Implementation - available from Now Learning (on-demand) or online in class

After taking the ServiceNow ITSM Implementation program, you will be given a voucher which you will use for your exam taking.

I have taken most of the training on-demand aside from numbers three and six.

I also strongly suggest taking practice exams from certshero and quizlet to help you have a feel on how the examination works.

There are two pathways webassessor will allow you to take the exams.

1. Onsite - where you need to go to an official exam center close to you or

2. Online - in the safety of your home or private room office. You will need to install a sentinel in your laptop do a few configurations like switching off your anti-virus, firewall to name a few. It is recommended to use your personal laptop and an external camera with a six-foot in length cable.

References:

Become a Certified Implementation Specialist - ITSM

CIS-ITSM Exam Blue Print