The ServiceNow® AI Search application provides a modern consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent. Intelligent query features enable users to quickly find the answers they need.

The three pillars of AI Search are that it is Natural, Smart, and Easy.

Documentation

Explore Additional AI Search Content

Community Articles

Relevancy

• Content Creation for Relevancy in AI Search

Multi-language Support

• Enabling Multilingual Search with AI Search

Analytics

Interfaces

Forum

Store Apps to Enhance the AI Search Experience

• Advanced AI Search Management Tools

External Content Connectors

• AI Search Spoke
• SharePoint Online

NOW Learning for AI Search