In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone.

Host - Bobby Brill

Guests - Aileen Hackett, Pratik Contractor

00:00 Introduction and Guest Welcome

01:46 Understanding Accessibility and Usability

04:28 Examples of Accessibility Features

06:30 Innovations in Accessibility

11:04 AI and Accessibility18:52 Ethical Considerations in AI

21:31 Final Thoughts and Conclusion

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