OnSolve IT Alerts
Mass notification to enhance collaboration and reduce incident response times
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About
OnSolve provides industry leading mass communications services, harnessed for you through the OnSolve app to maintain open lines of communication before, during and after critical incidents by directly launching notifications to recipients from the ServiceNow ITSM platform with an OnSolve mass notification solution.
Spend more time resolving incidents and less time organizing teams and reduce response times for IT incidents. The certified ServiceNow connector application allows organizations to harness the power of OnSolve notification solutions and the key features of ServiceNow to automate IT incident alerts and reporting. This integration allows organizations to define triggers for automated alerts in order to quickly notify key personnel of incident activity. The flexibility of this system also allows users to initiate a notification manually for any reason and to any audience, without ever leaving the ServiceNow interface. Combining the capabilities of IT incident management and the communication and collaboration tools from OnSolve can make the difference between a major and minor interruption.
Key Benefits
• Easily download the certified integration from the ServiceNow Add On store with no coding.
• Utilize contact data and groups within ServiceNow and your OnSolve notification solution.
• Keep team members informed regarding situations by launching a notification at any time to key personnel.
• Automatically assign individuals to an incident via multi-modal alerts with actionable response options.
• Receive responses back to assess availability and assist with incident assignments
• Maintain full transparency with detailed reporting across departments for key personnel.
Key Features
Integration with OnSolve products (OnSolve, Send Word Now and MIR3) notification services, providing ability to launch notification messages directly from the Incident Page or via Business Rules.