Elastic for ITSM
Streamline incident response workflows with Elastic + ServiceNow ITSM
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About
The Elastic Stack facilitates robust collaboration within and across Security, ITOps, and DevOps teams, standardizing and streamlining incident management workflows. The solution equips organizations to detect and respond to incidents like cyber attacks, application performance issues, and operational disruptions. It provides a platform for the ingestion of almost any type of data, with 200+ integrations that source logs, metrics, traces, and more, from your apps, endpoints, infrastructure, cloud, network, workplace tools, and numerous other common data sources, the cost-effective retention of actionable information for as many years as you need, and the rapid analysis of diverse data sources for monitoring, automated detection, incident response, and more.
The _Elastic for ITSM_ app enables rapid response with end-to-end workflows across the Elastic Stack and ServiceNow, providing two ways to automate the generation of ServiceNow incidents:
- Case management integration enables practitioners to escalate Elastic cases (including case details, data observables, analyst notes, and associated alarms) into ServiceNow ITSM incidents with just one click.
- Alerting integration enables admins to configure forwarding of individual Elastic alerts to ServiceNow ITSM and automate the creation of corresponding ServiceNow incidents.
The app automates key steps, enables teams to operate with up-to-date information, and enables tracking of team effectiveness metrics like mean time-to-respond.
Key Features
- Facilitate robust collaboration within and across ITOps, DevOps, and Security teams by standardizing and streamlining incident management workflows.
- Quickly escalate an Elastic case into a ServiceNow ITSM incident to drive cross-org efficiency and effectiveness.
- Automate the creation of ServiceNow incidents from alerts generated by Elastic.