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OT Asset Management

OT Asset Management

by Service-now.com

Manage complete lifecycle of Operational Technology (OT) and Operational Equipment (OE) assets

0 installs 0 reviews v2.2.0 Scoped Application Free
Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 13 -13
194 days of no change
2025-10-14 12 +1
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2024-10-30 0 +1

About

ServiceNow® Operational Technology Asset Management (OTAM) is an extension of Enterprise Asset Management (EAM) designed to specifically manage the complete lifecycle and maintenance of operational technology (OT) and operational equipment (OE) assets. OTAM expands the functionality of EAM workflows to include hardware and firmware in addition to OT and OE assets. 

Key Features

- **Lifecycle management:** Manage the complete lifecycle of all assets that are part of the OT network, whether they are OT class or hardware class assets, and the operational equipment (OE) assets controlled by the devices on the OT network. 

- **Inventory management**** :** Manage the physical spaces, such as stockrooms and warehouses, that house in-stock assets, and the workflows to optimize inventory, such as transfer orders, advanced shipment notifications, depot repairs, and audits. 

- **Maintenance plans**** :** Manage planned maintenance, conditioned-based maintenance, and meter-based maintenance activities of all assets managed by OTAM. 

- **Firmware management:** Manage firmware installations on OT and hardware class assets and normalize the discovered firmware models against a content library curated by ServiceNow. Map normalized firmware models to CPE vulnerability published data. 

Version History (4)
v2.2.0 2025-12-11 13:46:41
Fixed Demo data has been removed. Files were transferred from the OTAM App to the EAM App to enable firmware support in additional workflows if r...
v2.1.2 2025-09-10 12:09:15
Fixed The issue is with displaying the Firmware installations and Knowledge-related lists on the Firmware model form.
v2.1.1 2025-06-06 01:48:48
Fixed: The missing opt-in capability for Custom Firmware CPE mapping feature in the Enterprise Asset Management Content Service to enhance the fi...
v2.1.0 2025-01-30 17:05:20
New Firmware Model Discovery: Capture and track the installed firmware model and version during discovery.  Firmware Install Management: Tra...
ID: 56b8a1679f600210883dbfe41b0a1c11 · Published: Dec 2025 · Updated: Sep 09, 2026