Process Mining Content Pack for CSM
Analyze processes for customer service cases and identify bottlenecks to minimize delays in the case flow for a better customer experience.
0 installs
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v23.3.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
Process Mining for Customer Service Management creates business process flows from the case data audit trail, allowing process owners to perform in-depth analysis around bottlenecks and inefficiencies and discover process insights to improve business outcomes.
Key Features
- Process visualization and analysis
- Integration with Performance Analytics
- Collaboration to exchange insights with your businesses
- Continual Improvement Management
- Root cause analysis using AI
- Out-of-the-box inefficiency finding definitions
Version History (3)
v23.3.0
2026-04-09 14:55:15
Changed
Process Mining now includes predefined state definitions, responsibility mappings, teams, and agent assignments so customers can start imme...
v23.2.0
2025-07-31 15:40:24
NewUse the following features to find process improvement opportunities:
Use the SLA breach analysis project in Process Mining to identify and ana...
v23.1.0
2025-01-30 16:17:14
New
Use the following features to find process improvement opportunities:
Work notes analysis feature is Now LLM based.
Mine the configured ...
ID: e937d7315b611010372c0c32cc81c787 · Published: Apr 2026 · Updated: Sep 09, 2026