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Vulnerability Response Patch Orchestration with HCL Bigfix

Vulnerability Response Patch Orchestration with HCL Bigfix

by Service-now.com

Integration with HCL BigFix to schedule patches for faster remediation of critical vulnerabilities.

0 installs 0 reviews v1.3.0 Scoped Application Free (integration tables[8] not counted) 8 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 5 -5
341 days of no change
2025-05-20 4 +1
52 days of no change
2025-03-28 3 +1

About

This patch orchestration integration with the Vulnerability Response application uses scheduled patch imports (Fixlets) from the HCL BigFix product to help your security and IT teams identify your critical vulnerabilities and then apply the updates that can fix them. 

Key Features

The key features include:

- View your assets with vulnerabilities that are missing patches or were not successfully updated.
- Schedule patches from the Vulnerability Response application to initiate patching in the HCL BigFix console.
- View detailed patch information in one location in your Now Platform that includes the highest supersedence, SLA details, and status of patch deployments. 
- Select the preferred patches that match the specific vulnerabilities on your vulnerable items.
- States of vulnerable items automatically transition from "Open" to "Awaiting Implementation" if a preferred patch exists.
- View patch progress and other vulnerability information at the remediation task level in both the Vulnerability Response Workspaces and in the classic UI.
- Monitor and track patch deployments to avoid conflicts with working hours with an optional process for approving patch requests. 

Version History (2)
v1.3.0 2025-05-01 18:59:57
New The patch orchestration data model is extended to integrate with ITSM systems seamlessly.
v1.2.1 2024-11-07 15:27:02
Fixed: The Patch Orchestration with HCL Bigfix Integration sends the correct source_id during import for a patch deployment instead of the serial_...
ID: a509a0a85edb381073776a4d703c549a · Published: May 2025 · Updated: Sep 09, 2026