Recommended Actions for ITSM
Configure contextual & actionable real-time recommendations and search for Service Operations Workspace
0 installs
0 reviews
v3.4.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 3,307 | -3,307 |
| 2 days of no change | ||
| 2026-04-24 | 3,306 | +1 |
| 1 days of no change | ||
| 2026-04-22 | 3,304 | +2 |
| 2026-04-21 | 3,302 | +2 |
| 2026-04-20 | 3,301 | +1 |
| 2026-04-19 | 3,300 | +1 |
| 1 days of no change | ||
| 2026-04-17 | 3,299 | +1 |
| 1 days of no change | ||
| 2026-04-15 | 3,307 | -8 |
| 2026-04-14 | 3,311 | -4 |
| 2026-04-13 | 3,318 | -7 |
| 2026-04-12 | 3,326 | -8 |
| 2026-04-11 | 3,327 | -1 |
| 2026-04-10 | 3,330 | -3 |
| 2026-04-09 | 3,334 | -4 |
| 2026-04-08 | 3,344 | -10 |
| 2026-04-07 | 3,373 | -29 |
| 2026-04-06 | 3,391 | -18 |
| 2026-04-05 | 3,392 | -1 |
| 5 days of no change | ||
| 2026-03-30 | 3,409 | -17 |
| 4 days of no change | ||
| 2026-03-25 | 3,410 | -1 |
| 2 days of no change | ||
| 2026-03-22 | 3,411 | -1 |
| 50 days of no change | ||
| 2026-01-30 | 3,428 | -17 |
| 2026-01-29 | 3,660 | -232 |
| 3 days of no change | ||
| 2026-01-25 | 3,662 | -2 |
| 1 days of no change | ||
| 2026-01-23 | 3,669 | -7 |
| 2026-01-22 | 3,671 | -2 |
| 18 days of no change | ||
| 2026-01-03 | 3,672 | -1 |
| 1 days of no change | ||
| 2026-01-01 | 3,674 | -2 |
| 2025-12-31 | 3,676 | -2 |
| 2025-12-30 | 3,677 | -1 |
| 3 days of no change | ||
| 2025-12-26 | 3,678 | -1 |
| 10 days of no change | ||
| 2025-12-15 | 3,679 | -1 |
| 4 days of no change | ||
| 2025-12-10 | 3,680 | -1 |
| 2025-12-09 | 3,682 | -2 |
| 4 days of no change | ||
| 2025-12-04 | 3,674 | +8 |
| 2025-12-03 | 3,664 | +10 |
| 2025-12-02 | 3,659 | +5 |
| 2025-12-01 | 3,651 | +8 |
| 2025-11-30 | 3,649 | +2 |
| 2025-11-29 | 3,648 | +1 |
| 2025-11-28 | 3,646 | +2 |
| 2025-11-27 | 3,641 | +5 |
| 2025-11-26 | 3,631 | +10 |
| 2025-11-25 | 3,618 | +13 |
| 2025-11-24 | 3,610 | +8 |
| 2025-11-23 | 3,608 | +2 |
| 2025-11-22 | 3,604 | +4 |
| 2025-11-21 | 3,598 | +6 |
| 2025-11-20 | 3,592 | +6 |
| 2025-11-19 | 3,582 | +10 |
| 2025-11-18 | 3,572 | +10 |
| 2025-11-17 | 3,564 | +8 |
| 2025-11-16 | 3,563 | +1 |
| 2025-11-15 | 3,562 | +1 |
| 2025-11-14 | 3,551 | +11 |
| 2025-11-13 | 3,536 | +15 |
| 2025-11-12 | 3,532 | +4 |
| 2025-11-11 | 3,520 | +12 |
| 2025-11-10 | 3,512 | +8 |
| 2025-11-09 | 3,507 | +5 |
| 2025-11-08 | 3,506 | +1 |
| 2025-11-07 | 3,492 | +14 |
| 2025-11-06 | 3,484 | +8 |
| 2025-11-05 | 3,475 | +9 |
| 2025-11-04 | 3,465 | +10 |
| 2025-11-03 | 3,452 | +13 |
| 2025-11-02 | 3,449 | +3 |
| 2025-11-01 | 3,447 | +2 |
| 2025-10-31 | 3,442 | +5 |
| 2025-10-30 | 3,428 | +14 |
| 2025-10-29 | 3,411 | +17 |
| 2025-10-28 | 3,407 | +4 |
| 2025-10-27 | 3,395 | +12 |
| 2025-10-26 | 3,389 | +6 |
| 2025-10-25 | 3,385 | +4 |
| 2025-10-24 | 3,382 | +3 |
| 2025-10-23 | 3,370 | +12 |
| 2025-10-22 | 3,359 | +11 |
| 2025-10-21 | 3,352 | +7 |
| 2025-10-20 | 3,340 | +12 |
| 2025-10-19 | 3,337 | +3 |
| 2025-10-18 | 3,331 | +6 |
| 2025-10-17 | 3,323 | +8 |
| 2025-10-16 | 3,313 | +10 |
| 2025-10-15 | 3,305 | +8 |
| 2025-10-14 | 3,289 | +16 |
| 2025-10-13 | 3,281 | +8 |
| 2025-10-12 | 3,276 | +5 |
| 2025-10-11 | 3,272 | +4 |
| 2025-10-10 | 3,267 | +5 |
| 2025-10-09 | 3,255 | +12 |
| 2025-10-08 | 3,244 | +11 |
| 2025-10-07 | 3,235 | +9 |
| 2025-10-06 | 3,221 | +14 |
| 2025-10-05 | 3,212 | +9 |
| 2025-10-04 | 3,211 | +1 |
| 2025-10-03 | 3,204 | +7 |
| 2025-10-02 | 3,194 | +10 |
| 2025-10-01 | 3,183 | +11 |
| 2025-09-30 | 3,172 | +11 |
| 2025-09-29 | 3,166 | +6 |
| 2025-09-28 | 3,162 | +4 |
| 2025-09-27 | 3,160 | +2 |
| 2025-09-26 | 3,156 | +4 |
| 2025-09-25 | 3,151 | +5 |
| 2025-09-24 | 3,144 | +7 |
| 2025-09-23 | 3,136 | +8 |
| 2025-09-22 | 3,130 | +6 |
| 2025-09-21 | 3,124 | +6 |
| 2025-09-20 | 3,123 | +1 |
| 2025-09-19 | 3,119 | +4 |
| 2025-09-18 | 3,109 | +10 |
| 2025-09-17 | 3,101 | +8 |
| 2025-09-16 | 3,093 | +8 |
| 2025-09-15 | 3,088 | +5 |
| 2025-09-14 | 3,086 | +2 |
| 2025-09-13 | 3,085 | +1 |
| 2025-09-12 | 3,082 | +3 |
| 2025-09-11 | 3,073 | +9 |
| 2025-09-10 | 3,064 | +9 |
| 2025-09-09 | 3,052 | +12 |
| 2025-09-08 | 3,048 | +4 |
| 2025-09-07 | 3,034 | +14 |
| 1 days of no change | ||
| 2025-09-05 | 3,030 | +4 |
| 2025-09-04 | 3,025 | +5 |
| 2025-09-03 | 3,018 | +7 |
| 2025-09-02 | 3,008 | +10 |
| 2025-09-01 | 3,001 | +7 |
| 2025-08-31 | 2,999 | +2 |
| 2025-08-30 | 2,998 | +1 |
| 2025-08-29 | 2,996 | +2 |
| 2025-08-28 | 2,992 | +4 |
| 2025-08-27 | 2,986 | +6 |
| 2025-08-26 | 2,976 | +10 |
| 2025-08-25 | 2,968 | +8 |
| 2025-08-24 | 2,966 | +2 |
| 2025-08-23 | 2,965 | +1 |
| 2025-08-22 | 2,960 | +5 |
| 2025-08-21 | 2,955 | +5 |
| 2025-08-20 | 2,947 | +8 |
| 2025-08-19 | 2,938 | +9 |
| 2025-08-18 | 2,934 | +4 |
| 1 days of no change | ||
| 2025-08-16 | 2,929 | +5 |
| 2025-08-15 | 2,928 | +1 |
| 2025-08-14 | 2,922 | +6 |
| 2025-08-13 | 2,916 | +6 |
| 2025-08-12 | 2,908 | +8 |
| 2025-08-11 | 2,902 | +6 |
| 2025-08-10 | 2,894 | +8 |
| 1 days of no change | ||
| 2025-08-08 | 2,893 | +1 |
| 2025-08-07 | 2,890 | +3 |
| 2025-08-06 | 2,885 | +5 |
| 2025-08-05 | 2,878 | +7 |
| 2025-08-04 | 2,872 | +6 |
| 2025-08-03 | 2,870 | +2 |
| 2025-08-02 | 2,869 | +1 |
| 2025-08-01 | 2,864 | +5 |
| 2025-07-31 | 2,857 | +7 |
| 2025-07-30 | 2,848 | +9 |
| 2025-07-29 | 2,842 | +6 |
| 2025-07-28 | 2,833 | +9 |
| 2025-07-27 | 2,827 | +6 |
| 1 days of no change | ||
| 2025-07-25 | 2,821 | +6 |
| 2025-07-24 | 2,812 | +9 |
| 2025-07-23 | 2,807 | +5 |
| 2025-07-22 | 2,800 | +7 |
| 2025-07-21 | 2,793 | +7 |
| 2025-07-20 | 2,788 | +5 |
| 2025-07-19 | 2,786 | +2 |
| 2025-07-18 | 2,784 | +2 |
| 2025-07-17 | 2,775 | +9 |
| 2025-07-16 | 2,770 | +5 |
| 2025-07-15 | 2,762 | +8 |
| 2025-07-14 | 2,752 | +10 |
| 2025-07-13 | 2,743 | +9 |
| 1 days of no change | ||
| 2025-07-11 | 2,738 | +5 |
| 2025-07-10 | 2,731 | +7 |
| 2025-07-09 | 2,722 | +9 |
| 2025-07-08 | 2,713 | +9 |
| 2025-07-07 | 2,705 | +8 |
| 2025-07-06 | 2,698 | +7 |
| 2025-07-05 | 2,697 | +1 |
| 2025-07-04 | 2,695 | +2 |
| 2025-07-03 | 2,690 | +5 |
| 2025-07-02 | 2,683 | +7 |
| 2025-07-01 | 2,676 | +7 |
| 2025-06-30 | 2,666 | +10 |
| 2025-06-29 | 2,662 | +4 |
| 1 days of no change | ||
| 2025-06-27 | 2,659 | +3 |
| 2025-06-26 | 2,650 | +9 |
| 2025-06-25 | 2,646 | +4 |
| 2025-06-24 | 2,642 | +4 |
| 2025-06-23 | 2,631 | +11 |
| 2025-06-22 | 2,622 | +9 |
| 2025-06-21 | 2,618 | +4 |
| 2025-06-20 | 2,615 | +3 |
| 2025-06-19 | 2,611 | +4 |
| 2025-06-18 | 2,603 | +8 |
| 2025-06-17 | 2,587 | +16 |
| 2025-06-16 | 2,577 | +10 |
| 2025-06-15 | 2,567 | +10 |
| 1 days of no change | ||
| 2025-06-13 | 2,566 | +1 |
| 2025-06-12 | 2,556 | +10 |
| 2025-06-11 | 2,548 | +8 |
| 2025-06-10 | 2,537 | +11 |
| 2025-06-09 | 2,527 | +10 |
| 2025-06-08 | 2,521 | +6 |
| 2025-06-07 | 2,520 | +1 |
| 2025-06-06 | 2,516 | +4 |
| 2025-06-05 | 2,504 | +12 |
| 2025-06-04 | 2,497 | +7 |
| 2025-06-03 | 2,488 | +9 |
| 2025-06-02 | 2,480 | +8 |
| 2025-06-01 | 2,470 | +10 |
| 1 days of no change | ||
| 2025-05-30 | 2,468 | +2 |
| 2025-05-29 | 2,463 | +5 |
| 2025-05-28 | 2,452 | +11 |
| 2025-05-27 | 2,441 | +11 |
| 2025-05-26 | 2,430 | +11 |
| 2025-05-25 | 2,426 | +4 |
| 2025-05-24 | 2,425 | +1 |
| 2025-05-23 | 2,422 | +3 |
| 2025-05-22 | 2,413 | +9 |
| 2025-05-21 | 2,402 | +11 |
| 2025-05-20 | 2,395 | +7 |
| 2025-05-19 | 2,385 | +10 |
| 2025-05-18 | 2,377 | +8 |
| 2025-05-17 | 2,372 | +5 |
| 2025-05-16 | 2,369 | +3 |
| 2025-05-15 | 2,359 | +10 |
| 2025-05-14 | 2,349 | +10 |
| 2025-05-13 | 2,344 | +5 |
| 2025-05-12 | 2,334 | +10 |
| 2025-05-11 | 2,322 | +12 |
| 2025-05-10 | 2,320 | +2 |
| 2025-05-09 | 2,252 | +68 |
| 2025-05-08 | 2,244 | +8 |
| 2025-05-07 | 2,228 | +16 |
| 2025-05-06 | 2,218 | +10 |
| 2025-05-05 | 2,207 | +11 |
| 2025-05-04 | 2,198 | +9 |
| 2025-05-03 | 2,196 | +2 |
| 2025-05-02 | 2,179 | +17 |
| 2025-05-01 | 2,168 | +11 |
| 2025-04-30 | 2,150 | +18 |
| 2025-04-29 | 2,133 | +17 |
| 2025-04-28 | 2,114 | +19 |
| 2025-04-27 | 2,110 | +4 |
| 2025-04-26 | 2,101 | +9 |
| 2025-04-25 | 2,091 | +10 |
| 2025-04-24 | 2,073 | +18 |
| 2025-04-23 | 2,051 | +22 |
| 2025-04-22 | 2,030 | +21 |
| 2025-04-21 | 2,025 | +5 |
| 2025-04-20 | 2,024 | +1 |
| 2025-04-19 | 2,020 | +4 |
| 2025-04-18 | 2,012 | +8 |
| 2025-04-17 | 1,994 | +18 |
| 2025-04-16 | 1,984 | +10 |
| 2025-04-15 | 1,983 | +1 |
| 2025-04-14 | 1,971 | +12 |
| 2025-04-13 | 1,957 | +14 |
| 2025-04-12 | 1,952 | +5 |
| 2025-04-11 | 1,943 | +9 |
| 2025-04-10 | 1,930 | +13 |
| 2025-04-09 | 1,912 | +18 |
| 2025-04-08 | 1,899 | +13 |
| 2025-04-07 | 1,881 | +18 |
| 2025-04-06 | 1,863 | +18 |
| 2025-04-05 | 1,861 | +2 |
| 2025-04-04 | 1,856 | +5 |
| 2025-04-03 | 1,839 | +17 |
| 1 days of no change | ||
| 2025-04-01 | 1,803 | +36 |
| 2025-03-31 | 1,789 | +14 |
| 2025-03-30 | 1,780 | +9 |
| 2025-03-29 | 1,776 | +4 |
| 2025-03-28 | 1,772 | +4 |
| 2025-03-27 | 1,766 | +6 |
| 1 days of no change | ||
| 2025-03-25 | 1,751 | +15 |
| 2025-03-24 | 1,746 | +5 |
| 2025-03-23 | 1,742 | +4 |
| 2025-03-22 | 1,740 | +2 |
| 2025-03-21 | 1,728 | +12 |
| 2 days of no change | ||
| 2025-03-18 | 1,703 | +25 |
| 2025-03-17 | 1,696 | +7 |
| 2025-03-16 | 1,679 | +17 |
| 1 days of no change | ||
| 2025-03-14 | 1,648 | +31 |
| 1 days of no change | ||
| 2025-03-12 | 1,634 | +14 |
| 2025-03-11 | 1,626 | +8 |
| 2025-03-10 | 1,615 | +11 |
| 2025-03-09 | 1,608 | +7 |
| 2025-03-08 | 1,605 | +3 |
| 2025-03-07 | 1,603 | +2 |
| 2025-03-06 | 1,598 | +5 |
| 2025-03-05 | 1,589 | +9 |
| 2025-03-04 | 1,574 | +15 |
| 1 days of no change | ||
| 2025-03-02 | 1,564 | +10 |
| 2025-03-01 | 1,561 | +3 |
| 2025-02-28 | 1,549 | +12 |
| 2025-02-27 | 1,542 | +7 |
| 2025-02-26 | 1,533 | +9 |
| 2025-02-25 | 1,524 | +9 |
| 2025-02-24 | 1,510 | +14 |
| 2025-02-23 | 1,503 | +7 |
| 2025-02-22 | 1,502 | +1 |
| 2025-02-21 | 1,498 | +4 |
| 2025-02-20 | 1,490 | +8 |
| 2025-02-19 | 1,468 | +22 |
| 2025-02-18 | 1,461 | +7 |
| 2025-02-17 | 1,453 | +8 |
| 2025-02-16 | 1,445 | +8 |
| 2025-02-15 | 1,442 | +3 |
| 2025-02-14 | 1,439 | +3 |
| 2025-02-13 | 1,433 | +6 |
| 2025-02-12 | 1,422 | +11 |
| 2025-02-11 | 1,407 | +15 |
| 2025-02-10 | 1,398 | +9 |
| 2025-02-09 | 1,391 | +7 |
| 2025-02-08 | 1,389 | +2 |
| 2025-02-07 | 1,385 | +4 |
| 2025-02-06 | 1,379 | +6 |
| 2025-02-05 | 1,373 | +6 |
| 2025-02-04 | 1,365 | +8 |
| 2025-02-03 | 1,357 | +8 |
| 2025-02-02 | 1,349 | +8 |
| 2025-02-01 | 1,348 | +1 |
| 2025-01-31 | 1,340 | +8 |
| 2025-01-30 | 1,113 | +227 |
| 2025-01-29 | 1,107 | +6 |
| 2025-01-28 | 1,098 | +9 |
| 2025-01-27 | 1,091 | +7 |
| 2025-01-26 | 1,086 | +5 |
| 2025-01-25 | 1,083 | +3 |
| 7 days of no change | ||
| 2025-01-17 | 1,029 | +54 |
| 6 days of no change | ||
| 2025-01-10 | 987 | +42 |
| 2025-01-09 | 973 | +14 |
| 6 days of no change | ||
| 2025-01-02 | 930 | +43 |
| 63 days of no change | ||
| 2024-10-30 | 535 | +395 |
About
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
Key Features
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Ability to provide AI search results based in AI-search profile configuration.
- Users can configure the rules for both field-level and contextual recommendations.
Version History (7)
v3.4.1
2026-08-07 20:18:21
Changed
Now Assist Multi-Content Response Genius Results support
v3.3.0
2026-03-12 16:26:38
New
AI Gradient changes for Recommended Actions cards
Fixed
Minor defects
v3.2.0
2026-01-20 15:07:10
New
AI search cards include relevancy score.
Changed
Fixed
Removed
v3.1.1
2025-12-11 15:26:18
New
Genius Result card updates include:
Expandable KB summaries
KB sources as clickable links that open a detailed KB article view
Button to att...
v3.0.2
2025-07-31 16:05:18
New
Changed
Fixed
Minor issues
Removed
v3.0.0
2025-05-01 19:08:09
New
Changed
Enabled full-view search
Reduced loading times for opening and attaching KB articles
UI button for attaching KB articles renamed "Att...
v2.1.0
2025-01-30 16:32:48
New
Changed
Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a s...
ID: b49916aff4f50a107d41bb28e786c2f6 · Published: Aug 2026 · Updated: Sep 09, 2026