The Integration Hub Box Spoke provides native integration to Box to easily manage files and folders from ServiceNow.

- Automate creation and management of Box files and folders for collaboration.
- Use Box as a collaboration tool to facilitate document management.
- Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes.
- Manage folders to organize case documents in Box.
- Manage groups and users in Box.
- Manage Box Hubs and the items
- Share document or folder links with collaborators.
- Manage legal hold policy.
- Manage retention policy.
- Manage webhook for inbound integration calls from Box to ServiceNow.
- Leverage Box AI Agent for asking questions and summarizing contents
- Now Assist AI Agents available 

Document management:

- Add Metadata to File - Store custom metadata to files in Box. The metadata can be used to search documents at a later point in time.
- Copy File to ServiceNow Attachment - Copies a file from Box and attaches it to the specified ServiceNow record.
- Lookup File ID - Looks up a file id given a path.
- Move Owned item - Moves the items that are owned by a user to a target location, typically used in case of user de-provisioning where you need to transfer the ownership of files by moving it to a common folder managed by a Service account
- Remove File - Deletes a file associated with a user account.
- Upload File - Uploads a ServiceNow attachment to the Box
- Look up Archives Stream - Fetches all available archives from the Box application.

Document sharing:

- Add Collaborator - Adds a collaborator to a folder, the collaborator has specific roles for e.g. owner, editor, and so on.
- Create Shared Link - Creates a shared link for the document present in the Box. The link can there be accessed by the collaborators.
- Get Folder Collaborators - Gets all the collaborators of a Box folder.
- Remove Collaborator - Removes an existing collaboration, this is typically used when a user changes roles in an organization or is estranged from an organization.

Folder management:

- Create Folder - Creates a folder in a box with a given parent folder.
- Delete Folder - Deletes a folder inbox.
- Lookup Folder ID - Looks up a folder ID, for a given path to the folder.
- Look up Folder Items Stream - Fetches all items in a folder. These items can be files, folders, and web links.
- Look up Folder Information - Retrieves details of the specified folder.

File management:

- Look up File Information - Retrieves the details about a file.

Box Hub Management:

- Look up Box Hub Info by ID - Retrieves details for a Box Hub by its ID.
- Look up Box Hub Items Stream - Retrieves all items associated with the specified Box Hub.
- Look up Box Hubs Stream - Retrieves all Box Hubs for the requesting user

Box AI Management:

- Ask Question - Sends an AI request to supported LLMs and returns an answer specifically focused on the user’s question given the provided context.
- Extract Metadata Freeform - Sends an AI request to supported Large Language Models (LLMs) and extracts metadata in form of key-value pairs.
- Look up AI Agent Default Configuration - Fetches the AI agent default configuration.

Group management:

- Create Group - Creates a group in Box
- Delete Group - Deletes a group in Box.
- Update Group - Updates group membership in the Box.

User management:

- Add User to Group - Adds an existing user to a Group in Box.
- Create App User - Creates an Enterprise App User in Box, which the Spoke uses to act on behalf of other Box users. An Enterprise App User account cannot log in directly to Box.
- Create User - Creates a user in Box
- Delete User -Deletes an existing user in Box
- Disable User - Disables a user in Box
- Enable User - Enables a user in Box
- Lookup User ID - Looks up a user by username
- Update User - Update user attributes

Legal Hold Policy:

- Create, look up, update, and delete legal hold policy

Retention Policy:

- Create, look up, update, and delete retention policy

Webhook:

- Create, look up, update, and delete subscriptions

**Available AI agents** (May require additional licenses. See S_upporting Links and Docs.)_

- Box retention policy management AI agent    
- Box legal hold management AI agent    
- Box document management AI agent    
- Box group management AI agent    
- Box user management AI agent    
- Box folder management AI agent    
- Box document sharing AI agent    
- Box metadata management AI agent

External Triggers:

- File.locked
- File.unlocked
- File.downloaded
- File.moved
- File.renamed
- File.uploaded
- Folder.created
- Folder.renamed
- Folder.downloaded
- Folder.moved