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Bot Interconnect

Bot Interconnect

by Service-now.com

Reduce complexity and create a unified chat experience for your end users

0 installs 0 reviews v1.7.2 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.

Bot Interconnect provides the following benefits:
- Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
- Easy integration with ServiceNow Virtual Agent bots on other instances.
- Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
- Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.

 

Key Features

- Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents
- Easy integration with ServiceNow Virtual Agent bots on other instances
- The ability to add any other third-party bot as a secondary bot in the system
- User authentication and account linking in Bot Interconnect
- Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots
- Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics

Version History (4)
v1.7.2 2026-06-16 18:09:35
Removed Removed unused components through code refactoring.
v1.7.1 2026-03-12 15:36:14
Fixed Minor defects
v1.7.0 2025-07-31 15:35:50
Security Defect Fixes
v1.6.0 2025-01-30 15:00:14
  New Changed Fixed defects Removed
ID: ae6f4590c3121110abf99bc8a840dd83 · Published: Jun 2026 · Updated: Sep 09, 2026