Bot Interconnect
Reduce complexity and create a unified chat experience for your end users
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About
Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
Bot Interconnect provides the following benefits:
- Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
- Easy integration with ServiceNow Virtual Agent bots on other instances.
- Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
- Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.
Key Features
- Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents
- Easy integration with ServiceNow Virtual Agent bots on other instances
- The ability to add any other third-party bot as a secondary bot in the system
- User authentication and account linking in Bot Interconnect
- Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots
- Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics