Proactive Engagement
Solution to proactively enable employees to self-solve digital experience issues.
0 installs
0 reviews
v2.5.1
Scoped Application
Free-ish (consumes 8 tables)
8 tables
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 90 | -90 |
| 6 days of no change | ||
| 2026-04-20 | 89 | +1 |
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| 2025-12-23 | 88 | +1 |
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| 2025-11-30 | 87 | +1 |
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| 2025-11-26 | 86 | +1 |
| 2025-11-25 | 85 | +1 |
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| 2025-11-21 | 84 | +1 |
| 6 days of no change | ||
| 2025-11-14 | 82 | +2 |
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| 2025-11-12 | 81 | +1 |
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| 2025-11-09 | 79 | +2 |
| 2025-11-08 | 77 | +2 |
| 2025-11-07 | 75 | +2 |
| 1 days of no change | ||
| 2025-11-05 | 71 | +4 |
| 2025-11-04 | 70 | +1 |
| 1 days of no change | ||
| 2025-11-02 | 68 | +2 |
| 6 days of no change | ||
| 2025-10-26 | 67 | +1 |
| 2025-10-25 | 66 | +1 |
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| 2025-10-18 | 65 | +1 |
| 2025-10-17 | 64 | +1 |
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| 2025-10-15 | 63 | +1 |
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| 2025-10-07 | 62 | +1 |
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| 2025-09-29 | 61 | +1 |
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| 2025-09-16 | 60 | +1 |
| 2025-09-15 | 59 | +1 |
| 7 days of no change | ||
| 2025-09-07 | 58 | +1 |
| 1 days of no change | ||
| 2025-09-05 | 55 | +3 |
| 2025-09-04 | 54 | +1 |
| 2025-09-03 | 51 | +3 |
| 3 days of no change | ||
| 2025-08-30 | 50 | +1 |
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| 2025-08-23 | 49 | +1 |
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| 2025-08-16 | 48 | +1 |
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| 2025-08-13 | 46 | +2 |
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| 2025-07-31 | 42 | +2 |
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| 2025-07-24 | 41 | +1 |
| 2025-07-23 | 40 | +1 |
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| 2025-07-21 | 39 | +1 |
| 2025-07-20 | 38 | +1 |
| 17 days of no change | ||
| 2025-07-02 | 37 | +1 |
| 2025-07-01 | 36 | +1 |
| 1 days of no change | ||
| 2025-06-29 | 35 | +1 |
| 4 days of no change | ||
| 2025-06-24 | 34 | +1 |
| 6 days of no change | ||
| 2025-06-17 | 32 | +2 |
| 2025-06-16 | 30 | +2 |
| 11 days of no change | ||
| 2025-06-04 | 29 | +1 |
| 2025-06-03 | 28 | +1 |
| 4 days of no change | ||
| 2025-05-29 | 27 | +1 |
| 4 days of no change | ||
| 2025-05-24 | 26 | +1 |
| 2025-05-23 | 25 | +1 |
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| 2025-05-21 | 24 | +1 |
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| 2025-05-06 | 23 | +1 |
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| 2025-04-14 | 22 | +1 |
| 14 days of no change | ||
| 2025-03-30 | 21 | +1 |
| 2025-03-29 | 20 | +1 |
| 1 days of no change | ||
| 2025-03-27 | 19 | +1 |
| 2025-03-26 | 16 | +3 |
| 2025-03-25 | 15 | +1 |
| 8 days of no change | ||
| 2025-03-16 | 13 | +2 |
| 3 days of no change | ||
| 2025-03-12 | 12 | +1 |
| 2025-03-11 | 10 | +2 |
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| 2025-03-08 | 9 | +1 |
| 2 days of no change | ||
| 2025-03-05 | 8 | +1 |
| 2 days of no change | ||
| 2025-03-02 | 7 | +1 |
| 5 days of no change | ||
| 2025-02-24 | 4 | +3 |
About
Proactive Engagement helps an organization improve employee digital experience, productivity, and satisfaction by proactively enabling employees to self-solve digital issues they experience on a day-to-day basis. The self-remediation process is seamless and helps deflect many end user incidents without the organization having to publish all solution sets.
Key Features
- Enables employees to self-solve digital experience issues by leveraging the proactive issue detection and resolution capability of the ServiceNow Digital End-user Experience product.
- Engages employees to provide a seamless resolution through remedial actions (automations) and self-service content.
- Provides quick scaling and consistent support for increasing the range of applications through lifecycle management of resolution content.
- Proactive Engagement on Desktop Assistant
Version History (10)
v5.1.1
2026-08-07 20:20:21
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v5.0.1
2026-07-09 17:31:12
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v4.0.0
2026-03-12 16:27:29
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
Fixed
Reduced fre...
v3.3.0
2026-01-20 15:21:24
Minor defect fixes.
v3.2.0
2025-12-05 04:00:28
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v3.1.0
2025-07-31 16:21:27
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
v3.0.1
2025-06-06 01:39:29
Minor defect fixes
v3.0.0
2025-05-01 19:13:44
Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification cha...
v2.5.1
2025-03-12 12:44:04
Minor defect fixes related to ACLs and application creation
v2.5.0
2025-01-30 16:46:31
New:
Proactive Engagement on Desktop Assistant: Inform employees by providing any self-help instructions or notifications by using Desktop As...
ID: a8a544a94890e110a9f9e70610089049 · Published: Aug 2026 · Updated: Sep 09, 2026