Workplace Connectors
Incorporate employee interactions within the workplace to help drive space utilization
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v2.3.8
Scoped Application
Free-ish (consumes 17 tables)
17 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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About
Workplace Connectors is an integration framework. It leverages employee interactions in your workplace with badging systems, occupancy sensors, environmental data sensors, and so on. Workplace connectors provides better space utilization and optimization using dashboards and planning tools in the Workplace Service Delivery suite.
Key Features
- Configure multiple hardware data providers (example: multiple badging vendors, occupancy sensor vendors, environmental data sensors)
- Create extension points to transform data from the hardware to a vendor agnostic format
- Create space type mapping between ServiceNow Workplace Service Delivery and hardware data providers
- View Office occupancy trends based on badging data
Version History (9)
v2.3.8
2026-08-07 19:29:49
New
None
Changed
ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product ent...
v2.3.1
2026-06-16 16:30:05
New
None
Changed
None
Fixed
Workplace Admins were not able to view metric values while creating a new provider connector configuration.
Sec...
v2.2.5
2026-04-09 15:03:00
Increasing version number to align with the releases.
v2.2.4
2026-03-12 15:19:17
New
None
Changed
None
Fixed
In some cases, events processing could fail for correctly mapped spaces.
Removed
None
v2.2.1
2025-12-11 12:23:51
New
None
Changed
None
Fixed
In some cases, a null-error was in the Metrikus occupancy API response.
Data summarization was failing when cam...
v2.1.0
2025-07-31 15:38:40
New
None
Changed
None
Fixed
Performance enhancements
Security fixes
Removed
None
v2.0.0
2025-05-01 13:56:04
New
Added support for data summarization and roll-up for badging, occupancy, environmental, and Wi-Fi data.
Adopted MetricBase (a time-series dat...
v1.5.2
2025-01-30 15:23:08
New
Changed
Fixed
Defect: Unable to post data via webhook with giving user credentials using postman
Removed
v1.5.1
2024-11-07 14:07:56
New
Support for wifi data: Wifi data obtained from WAPs(Wifi Access Points) can now be pushed to WSD via the webhook.
Changed
Fixed
Few minor ...
Support
ID: 4bf36f0b53526110ad7cddeeff7b12e0 · Published: Aug 2026 · Updated: Sep 09, 2026