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Customer Contracts and Entitlements

Customer Contracts and Entitlements

by Service-now.com

This application acts as a foundation to manage customer service contracts and entitlements.

0 installs 0 reviews v14.3.3 Scoped Application Free-ish (consumes 6 tables) 6 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 49 -49
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2024-10-30 9 +4

About

The customer contracts and entitlements application provides the data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.

Key Features

Customer contracts and entitlements has the following features:

- Enable users to create customer contracts and entitlements.
- Import and synchronize existing contracts in external systems.
- Provide visibility into contracts and entitlements data to agents.
- Support for hierarchical products on contract lines to support complex subscriptions.

Version History (11)
v14.3.3 2026-08-07 18:59:09
Fixed Duplicate contract lines are not created after an order revision. The system now prevents duplicate contract line items when a revised order...
v14.3.0 2026-06-16 16:33:51
ACL related fixes
v14.2.0 2026-05-05 14:36:39
Minor Defect Fixes
v14.1.0 2026-04-09 15:15:53
Change: Hierarchical display for Customer Contract Lines for better experience while using the contracts and initiating different actions.
v14.0.0 2026-03-12 16:28:39
New: View ramp details for contract lines that are a part of a quantity or price ramp deal. View the contributing contract lines to derived price ...
v13.1.0 2026-02-06 01:46:42
New Defect fixes to read only fields in tables.
v13.0.0 2025-12-11 14:32:59
New: Enhancements for enabling calculation of delta amount on quote and line traceability, during contract line upsells and downsells. Capture con...
v12.0.0 2025-10-14 16:06:17
New: Supprot to launch Advanced Configurator
v11.0.0 2025-07-31 16:16:21
New: Data model enhancements to support advanced lifecycle change management workflows.
v9.0.0 2025-05-01 18:55:03
New: Added new fields to capture renewal pricing information.

+ 1 more versions

ID: 39e31bb1873b4110a1f0b995dabb3520 · Published: Aug 2026 · Updated: Sep 09, 2026