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GRC: Privacy Management

GRC: Privacy Management

by Service-now.com

Proactively manage privacy-related risks and sustain compliance in your organization

0 installs 0 reviews v22.5.0 Scoped Application Free-ish (consumes 23 tables) 23 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

The ServiceNow® Privacy Management application helps customers manage enterprise-wide privacy programs while staying informed about privacy risks and regulations. The application enables organizations to unify and scale data privacy governance on a single platform, embed privacy considerations into business operations, and foster a privacy-by-design culture.

The Privacy Management application provides privacy screening assessments and privacy impact assessments to discover where personal information (PI) is stored, who owns it, and how it is being used.

It also offers the following capabilities:

- Apply controls automatically based on assessment responses
- Monitor using an automated continuous control monitoring framework
- Maintain a record of all the processing activities
- Automatically identify and report issues

Key Features

- Discover business processes, applications, services, and vendors that process personal data, with support for both manual and automated data discovery.
- Maintain a record of processing activities.
- Conduct Privacy Impact Assessments (PIAs) for existing and new processes, applications, and services, including portal capabilities for PIA responses.
- Proactively request PIAs for new implementations, applications, and processes directly from the Employee Center, supporting privacy-by-design principles.
- Send multiple types of PIAs to various key stakeholders for a single processing activity.
- Automatically map controls, risks, and information objects (such as email, phone, and SSN) based on PIA responses.
- Empower business users to update processing activity details.
- Assess privacy risk posture using advanced risk assessments and reports, incorporating both manual and automated factors.
- Obtain control and risk suggestions based on personal information mapped to processing activities.
- View privacy compliance posture reports based on control attestations.
- Use the Privacy Management Workspace for enhanced reporting on processing activities and control objectives.
- View reports and gain a 360-degree view of information objects, highlighting related processing activities, applied regulations, policies, and risks for each personal data record.
- Monitor and track privacy regulatory changes by integrating with Regulatory Change Management. This integration requires an IRM Professional or the IRM Enterprise license.

Version History (10)
v22.5.0 2026-08-07 19:30:22
Changed As part of MRA Security Enhancements, strengthened authorization validation in Multiple Record Association (MRA) workflows to ensure cons...
v22.3.2 2026-06-16 16:26:43
New Configure the Personal Data Rights (PDR) external-facing form to map jurisdictions to data subject types and request types, and control wheth...
v22.0.7 2026-08-07 19:33:29
Changed As part of MRA Security Enhancements, strengthened authorization validation in Multiple Record Association (MRA) workflows to ensure cons...
v22.0.2 2026-03-12 15:45:37
New Improved hierarchy and data lineage user experience Control objective workflow impacts implementation. Fixed Fixed issues related to EBA and...
v21.1.4 2025-12-11 12:54:40
New Entity-based access control This feature facilitates object access through entities. Maps entities to specific users or user groups, enablin...
v21.0.1 2025-07-31 15:53:50
New Oversee all aspects of privacy management comprehensively through a unified view using an enhanced dashboard. See the processing activity in a...
v20.2.1 2025-07-10 14:55:07
Fixed Enhanced security by creating Query range ACLs across multiple tables.
v20.2.0 2025-06-06 01:28:55
Fixed Enhanced security by creating Query range ACLs across multiple tables.
v20.1.1 2025-05-01 18:51:10
Changed Implemented accessibility, security & coral theming as part of the platform "big rock" initiative.
v20.0.1 2025-01-30 16:04:30
New Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workloa...
ID: 3da8952c841020100fadff3fc3a266d6 · Published: Aug 2026 · Updated: Sep 09, 2026