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Guided Self-Service in Employee Center

Guided Self-Service in Employee Center

by Service-now.com

Intuitive Q&A-powered self-service

0 installs 0 reviews v3.3.0 Scoped Application Free-ish (consumes 5 tables) 5 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 100 -100
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94 days of no change
2024-10-30 23 +14

About

Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.

Key Features

Here are some key features:

- Provide an easy to use, clickable, and Q&A format for getting answers.
- Guide users to the correct article or catalog form for their need through a visual Q&A experience.
- Powered by playbooks — with pre-built activities and templates for self-service help use case.
- Playbook designer usability enhancements to streamline authoring for non-technical authors.

Version History (7)
v3.3.0 2026-06-16 16:58:15
Updated to support the latest version of the dependent apps.
v3.2.2 2025-12-11 12:27:08
Updated to support the latest version of the dependent apps.
v3.1.10 2025-07-31 15:47:08
Updated to support the latest version of the dependent apps.
v3.1.3 2025-07-31 15:46:50
Updated to support the latest version of the dependent apps.
v3.0.6 2025-05-01 13:55:57
 No updates for May 2025.
v3.0.2 2025-01-30 15:39:01
Employees can now find Guided Self-Service links in AI Search-powered search results.
v2.0.2 2024-11-07 13:19:07
Added the following enhancements: Users can review and edit their previous responses, providing a more streamlined experience. Admins can add rich...

Support

ID: d900f1691d1102106b2d65d478c1e6d3 · Published: Jun 2026 · Updated: Sep 09, 2026